Lowell opts for new contact centre platform when moving into the Nordic region
When the credit management firm Lowell decided to expand into the Nordic countries, it opted to use Pure Connect as its contact centre platform.
“Lowell is about to set out on a very interesting path to growth and is in the process of putting itself on an even stronger footing by establishing itself in the Nordic countries. We’re really happy to be playing a part in that journey and now have the opportunity to deliver a contact centre platform that facilitates really great interactions with customers,” comments Pär Lindström, Customer Relationship Manager for Communication Centres at Advania.
Lowell is opting for Pure Connect from Genesys as its new contact centre platform for the Nordic region. The platform will be rolled out for 650 agents in the Nordic region (including Estonia) in Q1 of 2019. This will be taking place in connection with the company establishing itself in the Nordic countries.
“For us at Lowell, it is a top priority for our customers to have the best possible experience in all their interactions with us. That means we have to maintain a high and consistent level of service, something that includes offering a range of different ways of getting in contact with us, so that our employees get a 360-degree view of the customers who contact us. In this way we ensure a consistent customer experience in our contact centre platform”, explains Mikael Kiltorp, Head of Infrastructure Services at Lowell.
In choosing Pure Connect, Lowell is moving from a client-based to a web and digital-based contact centre platform. The platform provides functions for chatbots and instant messaging for Facebook and Twitter. All the functionality is built into the platform so that there is no need for third-party providers. Advania is responsible for supplying and operating its contact centre platform. The agreement was signed on 1 October 2018 and will run for three years with an option for extension.
For more information:
Pär Lindström, Communications Centre, Advania Sweden
Phone: +46 761 40 00 41
Tomas Wanselius, CEO Advania Sverige
Phone: +46 70 454 35 24
Advania is a Nordic IT corporation, operating in 22 locations in Sweden, Iceland, Norway, and Denmark. The company focuses on helping customers to improve their performance with innovative use of best available IT platforms and services. Advania serves thousands of corporate customers, multinational enterprises, governments and public institutions, big, small and medium-sized companies in all aspects of society.
Advania traces its roots to 1939 when an Icelandic entrepreneur founded an office equipment repair workshop in Reykjavik. In the following decades, three separate branches of IT-companies evolved in three Nordic countries, Iceland, Sweden, and Norway. In 2012 they were braided into one and Advania was formed. For further information, please visit www.advania.com.
Lowell is Europe’s second largest player in credit management services. The company was founded in the UK in 2004, but its roots in the industry go back over a hundred years.
Lindorff Sweden, Denmark, Estonia, Finland and the former Intrum Justitia in Norway joined the Lowell Group in March 2018. They all took the Lowell name with effect from 1 October.
Lowell provides comprehensive credit management solutions and services for companies large and small. For more information, please visit www.lowell.com