New e-Book Examines Technology’s Impact on Customer Service
Research by Impact Learning Systems analyzes past, predicts future customer service trendsReno, NV - January 27, 2015 - Technology was a game changer with customer service delivery behaviors and expectations in 2014, and there’s no doubt those changes will continue into 2015. In the new e-book, “Looking Back on 2014 Customer Service Trends & Looking Forward to 2015 Customer Service Predictions,” Impact Learning Systems —An MHI Global Company, which equips call centers, inside sales groups, field service technicians and tech support with transformative