We receive the JCI accreditation with great pride. It’s a true testament to our one-of-a-kind, value-based care delivery approach that has been providing superior medical outcomes to our patients. Our vision at Diaverum is to transform renal services, empowering our patients to live fulfilling lives. This means we set the bar high, putting the patient first and very often, going beyond contractual requirements to offer the highest quality of care.
The world renowned JCI accreditation for ambulatory care networks enhances the sustainability of our Public Private Partnership (PPP) with the Ministry of Health of Saudi Arabia; enabling access to quality care across the Kingdom since 2013. This accreditation advocates for further developing healthcare models based on values and outcomes. This will inevitably strengthen our market position in the region as the renal care provider of choice for patients, national health services and healthcare professionals alike.
We’re very pleased to welcome Diaverum to the EPiHC community. Diaverum’s rigorous governance framework and its commitment to conducting business in a transparent & ethical way embody the EPiHC principles, setting a leading example for the global healthcare sector.
Diaverum’s Code of Conduct and True care culture, together, ensure we operate within a rigorous governance framework and that we conduct our business in a transparent and ethical way. Becoming a signatory of the EPiHC is thus a natural development for us, one which we embrace proudly as a platform to share our experience with peers, learn from others in the industry and help the private healthcare sector as a whole play its role in advancing global access to high-quality, affordable care.
At Diaverum, we believe that the ability to travel is an enriching experience, increasing the well-being of our patients and their families alike, helping them to live the fulfilling life that everyone deserves. This guide is designed to whet their appetites for some of the most popular holiday destinations, where Diaverum can offer world-class care.
2020 was an extraordinary year for our patients, people and society as a whole, where our sustainability approach and response to the unprecedented COVID-19 pandemic became two sides of the same coin. Against this backdrop, I am proud of our 12,000 employees who rose to the occasion despite the hugely challenging circumstances to continue offering life enhancing renal care to 39,000 patients worldwide, while ensuring business continuity and productivity. 2020 is the year where we displayed our culture of True care at its finest.
Physicians and nurses can help patients as long as they seek our help. If people don’t know what CKD is, how it develops and how to make the right lifestyle choices to keep their kidneys healthy, the focus shifts from prevention to medical intervention. It is important to emphasise that prevention is always the best course of action, so investing in health literacy across society is part of the solution. It keeps people healthy while driving costs down to national health services and the patients themselves.
We are strong believers of this year’s theme of ‘Living Well With Kidney Disease’. At Diaverum, we are no strangers to this ambition. Our purpose as an organisation is to enhance the lives of renal patients, helping them live fulfilling lives. So it is beyond renal care, it is about empowering patients to live well with their condition – to achieve that, we need to come together as an industry and tackle health literacy around the world.
I was diagnosed when I was only 12 years old. As the disease was of a immunological aetiology and had a genetic origin, it was expected to progress into adulthood. Few years ago my kidney disease reached stage 5 - a stage when haemodialysis, or another replacement treatment (such as peritoneal dialysis or renal transplant) becomes necessary to replace renal function and stay alive. Accepting this new condition was not easy for me, but I simply refused give up on my life plans. I think the awareness of what are the do’s and don’t’s and education is the key. I took my COVID-19 vaccine as soon as it was possible for me in Portugal and I would encourage anyone who is still hesitant to do the same.
“The CHA dialysis clinic counts on an experienced multidisciplinary team of more than 30 caregivers, providing quality renal care to chronic disease patients. Agadir is a famous tourist city, and once the world overcomes the global COVID-19 pandemic, we will be able to offer our patients around the world another attractive holiday destination covered by our d.Holiday programme. It is with great pride that I welcome all of the Agadir team into Diaverum, and I am looking forward to working with them."
PD has been shown to be a very good alternative for many ESRD patients. With our scientific work, we aim at facilitating for patients to have a real choice when deciding on the treatment modality. The publication of this study on PLoS ONE is a huge recognition.
Going on a revitalising vacation is very important for patients to escape their daily routines, even more so for children. We are partnering with the Polish kidney association to give these young renal patients the opportunity to enjoy summer without any difficulties. Since the campers all have a similar background, they will be able to easily connect and learn from the experiences of others on how to cope with their disease.
The close cooperation with kidney or patient associations worldwide helps us to understand the needs of renal patients even better and develop tailored services for them – to empower renal patients to take an active role in their health, lead a life as close to normal as possible and to make them feel safe.
We strongly believe in education, and therefore we have created a unique education programme for clinicians, nurses and patients: d.ACADEMY. This virtual university delivers state-of-the-art education at the right place and right time for our people.
“This clinic is a very important milestone for the country, as it marks the first public/private partnership agreement of its kind in New Zealand. We are thankful for the trust that the counties Manukau District Health Board has put in Diaverum and we will deliver highest quality of care to the patients.”
Over time, centres that join the Diaverum network typically experience a 25 per cent improvement in their medical outcome scores. Our approach of putting patients in the focus results in an improved quality of life.
This latest acquisition highlights the positive attitude and ‘yes we can’ spirit of the Romania team. I look forward to a successful integration.
It is very important to us that the teams at each of the 15 centres and their patients feel instantly welcomed and at home within the Diaverum family. We will do everything we can to support our new colleagues in continuing to provide high-quality renal care to their patients.
As a product-independent provider, our staff is our key asset. Providing the best education to them as well as to our patients, nurses and management will further improve the quality of life of our patients.
Here, we are experiencing large growth and piloting innovative methods to boost medical quality and performance. The d.ACADEMY is our strategic action to improve the level of knowledge within the community, targeted at our internal staff including doctors, nurses, management and also patients.
We were extremely pleased to see so many Saudi and internationally renowned experts coming together in a specially designed training curriculum to exchange best practices and take their first steps into the d.ACADEMY. The programme will be rolled out globally, making the Kingdom of Saudi Arabia the first to pioneer delivering world-class medical training via high-quality physician education.
“Quality and Safety are key topics for Diaverum. At the conference, we are showing for example our comprehensive Patient Education programme. With this programme, we are empowering renal patients and thus increasing quality and safety for them.
“At Diaverum we always strive to give the best medical treatment possible while looking at the patient as a whole - revitalising body and soul. This is reflected in all our programmes and our Touch that makes the difference.”
With this acquisition we underline that our mid- to long-term view for Kazakhstan is very positive despite the macroeconomic challenges the country is currently facing due to the low oil price. We will continue to invest in Kazakhstan and contribute to improving the quality of care for renal patients.
We will place the emphasis on welcoming the incoming staff and patients to Diaverum and ensuring they feel at home with us. We will work together with the new clinic teams to further improve the medical quality delivered to our patients.
“I am proud that we were able to pull together so many experts in their fields to ultimately find whether oral diseases and dental diseases in particular may be associated with adverse vascular outcomes in people on hemodialysis. The ORAL-D study was a monumental effort and is a testament to hard work and commitment of all members of the study group, the ORAL-D investigators.”
“The ERA/EDTA is the most important nephrology congress in Europe giving insights into current trends in renal care. On our path to integrated care it is essential for us as a global player to meet with international healthcare companies and the best physicians worldwide in London.”
“To improve quality of life for renal patients we are placing a strong emphasis on their complex needs in our scientific research. We will present four posters at ERA/EDTA in London: The studies look at the prevalence of periodontal and early mortality as well as depression and sexual dysfunction in patients undergoing haemodialysis treatments.”
“We are honoured to receive this award for our Diaverum Holiday programme. Dialysis patients are facing a strict schedule of three treatments per week, which often stops them from living a normal live. Our aim is to empower patients to enjoy their life and travel to their favourite destinations despite their illness. The Diaverum concept is built on trust and quality and ensures continuity of best care even when traveling abroad.
“Enabling patients to travel is a true team effort. A strong network matters to reach as many Diaverum and non-Diaverum patients as possible to tell them about this opportunity to improve their quality of life. We are proud that our effort to develop a global holiday dialysis approach has been recognized and awarded by IMTJ.”
“Our aim at Diaverum is to put renal patients in the centre of everything we do and to empower them to get engaged in their treatment, for example with self-care units, patient education programmes and nocturnal dialysis offerings.
“We are continuously expanding our reach across the world and we are looking forward to meeting nephrologists, medical staff and partners from this part of the world.”
“Renal diseases in disadvantaged populations are a relevant topic in many of the markets in which Diaverum is providing renal care. This issue cannot be ignored and we are taking our social responsibility seriously.”
“Our proven ability to form and maintain collaborative relationships to provide high quality services to our patients contributed to the positive decision taken by the Countries Manukau District Health Board.”
“Our global network now spreads to 20 countries. Our partnership approach towards healthcare authorities around the world is clearly appreciated by those who choose to work with us and is helping us realise our vision to become the ‘first choice’ in renal care.”
“Martin Loeffler has a proven record of working in dynamic environments and complex settings while Dr Claus Biermann is true industry expert with broad experience in Strategy, Health Policy and Health Economics. Both have a very strong patient focus and will be crucial in evolving the organisation to become an integrated renal care provider,”
“Diaverum demonstrated an impressive development over the last years and is a highly appreciated partner due to its global approach combined with the flexibility to adapt to local requirements. I am very much looking forward to help driving the growth and performance of this business.”
“I am excited to work in this fast-growing company and to jointly pave the way towards integrated renal care. Key success factors will be to develop a healthcare policy monitor, identify and maintain strategic partnerships and implement pilot projects demonstrating the value in integrated healthcare.
This milestone is another step on our journey to become the first choice in renal care. It shows that there is confidence in us as caregivers and in the quality of the care that we deliver. Our ability to grow is also of benefit to our patients, because with each treatment we are broadening our experience — today we deliver more than three million treatments annually. This means that we are becoming more and more efficient and increasingly able to offer our patients a treatment that improves their quality of life, wherever we are active
At Diaverum we are putting the patient at the centre of everything we do
We are setting the highest standards for ourselves and repeatedly measuring our patients’ wellbeing. We are constantly raising the level of quality in the care that we deliver. This is particularly evident in newly acquired clinics
This focus on staff competence pays off with highest medical results and very satisfied patients