SCOTT REES PRAISED FOR BEING ‘APPROACHABLE AND PRO-ACTIVE’
North West injury claims experts Scott Rees & Co has expressed delight after a client satisfaction survey revealed staff scored top marks for being approachable and pro-active.
A survey of more than 180 clients showed that 89 per cent of clients rated Scott Rees staff as ‘very good’ and ‘good’ for being approachable and proactive.
Meanwhile 91 per cent ranked their legal teams’ performance for providing comprehensive verbal advice and explanation in the same top two categories.
Nearly half of respondents gave Scott Rees an overall rating of 10/10, and 85 per cent gave a rating of between eight and 10; 93 per cent of respondents said they would be happy to recommend Scott Rees.
During 2010 clients were asked to answer a series of questions relating to Scott Rees’ level of customer service from the speed of answering telephone calls and returning calls to its performance in providing case updates, explaining legal documents and general staff conduct.
Royston Smith, Managing Partner of Scott Rees said: “We are very pleased to see that the results of our client care survey reflect the ethos that we have created here at Scott Rees.
"We are dedicated to providing clients with best advice for claims of all levels, from relatively low value cases as a result of whiplash injuries to much more serious settlements in excess of one million Pounds.
“Scott Rees now employs more than 280 members of staff and we are ideally set up to provide specialist expertise for injury claims but also understand the wider implications of a claimant’s case such as reimbursing costs for the use of hire cars and other uninsured losses.
“We hope our ability to meet the needs of clients continues to exceed expectations during 2011.”
Notes to Editors
- Scott Rees & Co employs more than 280 members of staff at Centaur House, Gardiners Place, Skelmersdale, Lancashire. www.scottrees.co.uk
- Scott Rees & Co is a leading firm of multi-disciplinary solicitors providing essential legal services for individuals and businesses including fast and efficient claims handling expertise with proven accident management and uninsured loss recovery solutions. Scott Rees also offers services in wills and probate.
- For media information about Scott Rees & Co Solicitors, contact Julie Hackett at ICG PR. Tel 01772 679383 Julie@icgonline.co.uk M: 07973 196 787
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