Being named Best Communications Tool by the jury at the E-Commerce Germany Awards underscores the great potential that online retailers have to interact and engage with their customers by supplementing mobile communications channels. With LINK Campaign, retailers can easily enter the world of mobile messaging to reach their customers directly via their smartphones, the most relevant touchpoint, without needing them to install extra software.

By utilizing a LINK Campaign, we are able to generate multimedia landing pages which displays coupons, gives product updates, and recent discounts all the while engaging local sales representatives by supplying them with formative information. Time to market is greatly reduced. Furthermore, by including vouchers and offers through a special QR code via direct message, customers are more motivated to opt-in, enhancing brand loyalty and driving higher engagement, with higher open and click-through rates. These stats provide significant uplifts in campaign success rates in comparison to employing standard newsletters to communicate our offers. Berner also benefits as no additional IT resources are required to facilitate these communications.

Customer satisfaction is a real challenge for the brand. Our choice was oriented towards automated conversations to innovate in the way we provide certain services to our customers, encourage them to make appointments and measure their satisfaction.

We are very pleased to further diversify our U.S. business. Our continued growth underscores the value proposition offered by LINK and Message Broadcast within highly regulated businesses.

We are delighted to have been appointed by Specsavers to help deliver its global digital strategy of creating more engaging customer communications.Through the partnership, Specsavers can become a leader in providing real-time and relevant customer communications. By taking advantage of the option to use conversational messaging tools, Specsavers will be able to adopt more innovation and enhance the customer experience, driving better rates of customer satisfaction, sales and revenue.

In LINK we have found a long-term strategic partner that will support our vision for enhanced customer service and engagement. The team has a proven, global expertise in competitive healthcare and retail markets that we can capitalise on, which positions Specsavers to start delivering on our strategy and enhance our communications with new technologies and capabilities.

I am delighted that we have been recognized by Juniper for our RCS Messaging Product as it is an important component of our Communication Platform as a Service (CPaaS) offering. Our dedicated teams in local offices are committed in 2022 to helping even more brands facilitate conversations through outbound campaigns and customer-initiated messages.

LINK Mobility has shown they are a leader in providing RCS messaging services to enterprises wishing to capitalize on the growing rise of omnichannel communication. As this trend rises, LINK is well-positioned to capitalize on this trend by serving clients across a wide base of industries via its CPaaS solutions, and we believe the company will be at the forefront of messaging innovation over the next few years.

“As we are always listening to our customers, we are delighted to be able to offer RCS technology in our platform. This integration is part of Selligent's innovative approach to enable our platform users to better meet consumer expectations for interactivity and immediacy.”

"As a leading CPaaS player in the French market, RCS (often called SMS 2.0) is at the heart of our omnichannel strategy. Thanks to this technology integrated within our platform connected to Selligent Marketing Cloud via a dedicated plug-in, LINK strengthens the performance of companies' communication tools by enabling them to enrich the customer experience for consumers."

I’m excited for Altiria to join LINK. The acquisition will enable LINK to expand in the Spanish market through upselling opportunities and a strengthening of our SSU offering.

Our acquisition by LINK will evolve Altiria into a leading CPaaS operator in the Spanish market. Given the rapid changes in the industry, we are very pleased to join the enterprise CPaaS leader in Europe ensuring our future growth.

We are very pleased that Eversource has chosen Message Broadcast and LINK as a partner to provide critical mobile communications. We remain confident that this collaboration will enhance Eversource’s interaction with their customers.

Our partnership with Message Broadcast and LINK will bring direct communication benefits to our customers and streamline our compliance for critical messaging.

“We are delighted with our integration within the Emarsys platform as a native SMS aggregator.  All Emarsys customers can benefit from LINK’s quality SMS services throughout the platform, allowing them to launch batch SMS campaigns or add transactional messages to existing Automation Center programs.  We will continue to work with Emarsys to revolutionize the customer journey.”

“We have worked with Link Mobility on a commercial level for several years, to expand our collective footprint in the Nordics and globally. Now that our SMS integration is operational, we can drive predictable, profitable customer engagement results for our increasingly large cohort of brands using SMS.”  

"The CPaaS market has evolved beyond basic application programming interfaces (APIs) for messaging and voice capabilities to address more sophisticated use cases that can be tailored to market verticals. I am truly impressed with the innovation that Xenioo delivers to the market. Working together, we will increase our orchestration capabilities of omnichannel services, utilizing AI and NLP technologies."

“New CPaaS use cases have emerged around telehealth, e-commerce, and retail. The acquisition of Xenioo by LINK will allow us to expand our offerings to a wider global customer base while continuing our development of new and innovative services to add value to the customer digitalization journey.”

LINK is very pleased to be recognized as established leaders within the Juniper Research CPaaS leaderboard; it is a testament to the execution of our well-defined CPaaS strategy. LINK is at the forefront of the market in terms of innovation, technology, and customer support. The resulting growth in key markets driven by accelerated demand for new use cases contributed to our positioning.

LINK Mobility’s recent movements in the CPaaS market indicate clear strategies to increase its standing in the CPaaS space. We have scored them highly for innovation and future prospects and expect them to grow further in this rapidly evolving market.