Byggmax selects Nepa for Customer Experience program
Improved customer experience by converting data into growth opportunities.
STOCKHOLM, Sweden (Jan 17, 2020) – Nepa, a leading Consumer Research and analytics company providing solutions to drive growth within Brand Experience, has been chosen by Byggmax to implement a Customer Experience Measurement program to help Byggmax drive growth by focusing on customer experience.
Byggmax is a leading retailer within the DYI segment with a strong market position in the Nordic DIY market.
Teaming with Byggmax, Nepa will through CX research help Byggmax on their journey to even better understand the most important areas to focus on to drive customer experience.
“Our partnership with Nepa is important to continue to drive our growth agenda by always focusing on the experiences that matter most to our customers”, said Marcus Essesjö, Country Manager Byggmax Sweden.
“Byggmax is a leader in the DIY sector and is committed to truly drive customer insights to customer experience improvements that truly matter to their customers”, Fredrik Östgren, CEO at Nepa. “We are thrilled to help Byggmax on their journey to even better understand the most important areas to focus on to drive customer experience”.
About Byggmax
Byggmax (Part of Byggmax Group (publ)), a Nordic DIY retailer with over 150 stores in Sweden, Norway, and Finland and the number is growing each year. Byggmax business concept has always been to be the best and least expensive option when consumers wish to buy high-quality building materials. A visit to Byggmax is always simple and efficient.
Byggmax is a clear low-price option consistently offering quality products at a low price, regardless of whether the customer does carpentry as a hobby or is a professional. Byggmax provides items that are most in-demand for the most common DIY projects. With rapidly expanding e-commerce, a wider range is now available, allowing the customer to find everything imaginable for projects in the home.
Fredrik Östgren
CEO
Maria Skolgata 83, 118 53 Stockholm, Sweden
+46 733 345 069 fredrik.ostgren@nepa.com
P-O Westerlund
Deputy CEO, CFO
Maria Skolgata 83, 118 53 Stockholm, Sweden
+46 706 404 824 p-o.westerlund@nepa.com
Headquartered in Stockholm, Sweden, and with local presence in Denmark, Finland, India, Norway, UK and USA, we help some of the world's most reputable brands in more than 50 countries to optimize customer experience investments and get more effect out of their marketing and sales. Nepa has been awarded DI Gasell's award for organic fast-growing companies in 6 of 7 years since 2011 The company is publicly traded at the Nasdaq First North Growth Market since 2016. Erik Penser Bank (tel: +46 8-463 83 00, e-mail: certifiedadviser@penser.se) is Nepa’s Certified Adviser.