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OptiMobile initiates global commercialization of Woony

OptiMobile AB initiates search for global partner for commercialization of WoonyOptiMobile has developed Woony, a unique, cloud-based communication service that unifies voice calls and chat in a seamless customer experience. Woony allows service agents to focus their attention on the most profitable and important customers and also provides customer information that allows for shorter call durations. With Woony, communication is set up between a web widget installed on the web page, for instance a web shop, and a client software used by the support agent. As calls are made over the

GetVitamine and OptiMobile cooperate in customer service improvement

GetVitamine Scandinavia and OptiMobile initiate a collaboration to improve customer service experience and drive GetVitamine's sales with Woony.GetVitamine Scandinavia AB and OptiMobile AB start a collaboration where GetVitamine becomes a reference customer for OptiMobile in the Vitamin/Health segment. The goal of the collaboration is to create the best possible customer experience for GetVitamine's repeat and loyal customers with OptiMobile's Woony service. With the seamless combination of chat & voice that Woony offers, GetVitamine expects to increase its sales and customer

Crossborderit selects Woony for on-boarding support team

Today, Crossborderit has decided to choose Woony as a combined chat and call solution to improve the efficiency of on-boarding new clients to their service.After a thorough testing procedure, starting in their lab environment in Sweden, followed by evaluation by the external support team in the Philippines, the Crossborderit team has concluded that the Woony service will increase the flexibility and efficiency of the on-boarding process. With the Woony service, support agents are in full control of when voice calls are used, allowing greater power for agents to process support issues in

OptiMobile releases Wordpress-plugin for Woony

Today, OptiMobile releases Woony Talk, a plugin for web shops and other sites based on Wordpress.With the release of a plugin for Wordpress, OptiMobile takes a big step in making the Woony service easily accessible for a majority of the world’s websites. As of May 2021, WordPress is used by 64.8% of all the websites whose content management system is known. This is 41.4% of the top 10 million websites. “Making Woony available on the various ecosystems used in the eCommerce industry is key to our global growth. I am proud of our development team for making this happen.” says Erik Nilsson,

Crossborderit extends Woony trial and includes support team

As outlined in the existing Letter of Intent, Crossborderit confirms their continued plans to use the Woony service, as it has now been commercially released.Crossborderit has identified a need for an integrated voice calling service to enhance their interaction with their web shop customers worldwide. The service is expected to reduce the time for onboarding and resolution of support issues and increase customer satisfaction. OptiMobile’s CEO Erik Nilsson comments:“We are very pleased with the valuable feedback and insights coming from the cooperation with Crossborderit, which has

OptiMobile AB (publ) and Emblasoft Systems collaborate

OptiMobile and Emblasoft Systems join forces to create solutions that address a growing demand from operators to rapidly enable VoLTE and VoWiFi devices in IMS core networks.OptiMobile and Emblasoft Systems have identified a need for accurate and cost-effective device provisioning to facilitate users access to critical functionalities like VoLTE and VoWiFi in next generation IMS systems. A key market driver for these solutions is that operators around the world are initiating the shutdown of 2G and 3G networks, in favor of 4G and 5G. CEO Erik Nilsson comments:”We are excited to be

OptiMobile AB (publ) signs agreement with NSF Telecom Ab

OptiMobile has today signed an agreement with NSF Telecom Ab in Finland for the supply of a communications service based on the company’s software platform.NSF Telecom has performed extensive tests and evaluations of OptiMobile’s Phone-on-Demand (2ND Number) service during 2020. Next follows platform implementation and user interface adaptations in preparation for a commercial launch in Q1 2021. NSF Telecom is a telecom software solution provider and service enabler with deep expertise in telecommunications and network intelligence. The company has developed a service portfolio that is

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