Scandic Wins Customer Service Award in Norway for the Third Year Together with Teleperformance

OSLO, MAY 4, 2022 - Teleperformance, a leading global provider of digital integrated business services and an expert in customer interactions, announced that its partner, Scandic Hotels Norway, won the Customer Service Award “Kundeserviceprisen” for the third consecutive year within the Hotel category, in Norway’s largest customer experience survey.

The winners were announced during a ceremony held in Oslo on Thursday 28^th of April 2022. 

“Kundeserviceprisen” is renowned for its lengthy judging process spanning four months and 25 assessments and is a collaboration between SeeYou and Confex that includes mystery shopping evaluations from SeeYou across many customer service centres and various channels. Each participant is then rated based on its response and waiting time, welcome and reception, the customer service representative, overall impression, and the customer experience.

“We are honoured to receive this award for the third consecutive year, especially during a challenging year for the industry.  It is a recognition of the effort, high quality and commitment by both Scandic and Teleperformance in providing the best customer service,” said Robert Amundsen, Client Relationship Manager, Scandic Hotels Norway. “We would like to thank Teleperformance for their partnership, continued support and dedication in providing a great customer experience throughout these years.”

“I am so pleased to see our partner Scandic being recognized by this award for the third year in a row. Congratulations to Fredrik Kristiansen and his team in Teleperformance Norway, for their collaboration with Scandic in providing an excellent service to their end customers, especially during these unprecedented times.” said Erika Rönnquist Hoh, CEO, Teleperformance Nordic. “These respected independent awards such as Kundeserviceprisen validates our continuous commitment to service excellence and in providing a great customer experience.”

“I love the fact that hard work during a very volatile period for the travel industry is recognized like this by awards such as Kundeserviceprisen. This award confirms our strong partnership with Scandic, which is based on a close dialogue that enables both parties to be very agile in the way we operate together,” said Kristian Fahrman Ring, Contact Centre Manager, Teleperformance Nordic. “This achievement is possible thanks to the great team in Norway, some of whom have been with us since the beginning of our journey with Scandic some years ago.”

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares are included in the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019 and the FTSE4Good index since 2018.

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