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3 Sweden to reach more customers in digital world using Vergic Engage Platform

3 is a world-leading mobile operator offering both businesses and individuals mobile telephony, mobile broadband and a range of products and services in both 3G and 4G networks. In Sweden, 3 has seen strong growth in sales to online customers. Now 3 Sweden wants to further increase sales generated at tre.se. They’ve selected the Vergic Engage Platform to ensure its online customers can enjoy the same fast, effective and personal service that physical, brick-and-mortar store customers receive.In implementing Vergic technology on their site, 3 Sweden aims to better enable its online sales

Conrad to elevate its top-ranking sites with Vergic real-time customer engagement

Conrad Electronic regularly ranks amongst Europe’s top 10 online webshops. Now Conrad webshops in Scandinavia will add personalized, real-time customer engagement using the Vergic Engage Platform. The goal: further improve their already world-class sites and online customer service.With over 500,000 products in stock, Conrad Electronic’s advanced logistics and distribution centre in Germany processes and ships up to 70,000 orders to more than 150 countries every day. Ensuring prospective buyers find and order the right products, and that satisfied customers re-order more, are what keeps

Verigc online engagement improves first time customer issue resolution by 30% compared to email

Fast, convenient customer service is fundamental to great online shopping experiences. That’s why CDON.COM is now using Vergic online engagement to support nearly 10 000 online customer interactions every month — and immediately resolve issues — in real time. Background: Help an early adapter lead through customer service excellence Since 1999 CDON.COM  has built the largest group of e-commerce sites in the Nordic countries. Their sites represent the largest entertainment online stores for consumers Denmark, Finland, Norway and Sweden. CDON.COM  was an early adapter in providing site

Vergic's thoughts on Forrester and their predictions for 2014

Why is it so important to deliver on customer expectations?  Customer satisfaction correlates to customer loyalty, and loyalty has economic benefits. According to Forrester who calculates that a 10-percentage-point improvement in a company’s customer experience score can translate into more than $1 billion in revenue – is that a reason enough to deliver on customer expectations? And to do so we have analyzed and written down our thoughts on Forresters 2014 predictions for customer service. Forrester have organized their trends in four categories: Deliver pain free customer service

Rapidus named Vergic Company of the Year 2013

Vergic Named “2013 Company of the Year” by Rapidus at their 13th Annual Rapidus Company of the Year celebration party. Malmö, January, 2014 – Vergic a leading software company providing world leading online customer engagement platform was named Company of the Year by Rapidus, the leading news organization in the Öresundsregion at their annual Rapidus ”Company of the Year” celebration held in Malmö. Rapidus who have scanned the market for interesting companies with global potential named Vergic as the Company of the Year. A jury consisting of board pro Charlotta Falvin, Strategy

Vergic is recruiting an International Account Director

Company Profile At Vergic, we aim to ignite a new and better era of online customer experiences an era driven by a spirit of collaborative, useful connectivity between site visitors and owners. Powered by personalized real-time online customer engagements. Where customers gain relevant information and services.  And can enjoy more personal, engaging, and efficient experiences online — instead of being sent hunting around for service and products in the online world. We offer a unique cloud-based software that helps business, organizations and government/public sector to communicate with

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