Manufacturers Show Overwhelming Willingness to Improve Their Customer Experience, but Many Face Organizational Obstacles, According to New Research from Valtech and Gartner Peer Insights
Global survey of manufacturing industry leaders finds that 91% are either aware of the need to change or are already implementing change in customer experience, while 69% cite siloed data and 79% cite rising operational costs as obstacles to making further progress.Valtech , a global leader in digital services and business transformation, in