KONE brings a human touch to 24/7 Connected Services with the world's first tweeting escalator
KONE Corporation, trade press release, March 1, 2018 KONE, a global leader in the elevator and escalator industry, today introduces a new chapter to promote its 24/7 Connected Services. After giving a voice to machine conversations between elevators and the IBM Watson Internet of Things (IoT) platform, KONE now combines the voice of escalators with social media. Machine Conversations demonstrated how elevators can chat with IoT servers to share details of performance or any potential issues. It showcased the company's 24/7 Connected Services, which enables vast amounts of