Peace & joy over the holidays? Not during the 3+ hours poor retail service costs gift givers
IFS survey reveals some revelers waste as much as 10 hours or more on gift-related delivery, product and returns/exchange issues IFS , the global enterprise applications company, announces the findings of the Holiday Season Customer Engagement survey, which sheds light on how people around the world view customer service when finding or exchanging Christmas gifts. Over 4,400 people took part in the survey conducted by the research firm YouGov.Brits and Americans struggle the most with Christmas giftsThe holiday season does not mean peace and joy for