KappAhl's new customer service offers full support across all channels
KappAhl has launched a new central customer service hub for all sales channels and markets. Their task is to develop a full service offering for customers across all channels. “Nowadays, our customer wants to be able to shop faster and more efficiently. By making employees available wherever and whenever the customer chooses, we are helping with that,” says Charlotte Katz, Head of Digital & Unified Retail at KappAhl.KappAhl’s new customer service department, Customer Experience Support, will become the company’s customer contact hub, available by phone, live chat, e-mail, Facebook,