OpenQuestion Set to Ease Consumer Frustrations, Tackling the £126 Million Call Abandonment and Misrouting Problem in UK Contact Centers
We've all been there - stuck on a phone call with an automated service, unable to reach the right department, or worse, giving up on the call out of sheer frustration. According to a recent joint study by Teneo.ai and ContactBabel , these common customer pain points result in abandoned calls and misrouted calls costing UK contact centers an astonishing £126 million annually. The report reveals a significant inefficiency in telephony self-service: of the 3.2