UK businesses miss out on £1.8 billion a month as disabled people 'walk away' from poor service
London, UK – A report released today by the Extra Costs Commission led by disability charity Scope finds that 75 per cent of disabled people and their families have walked away from a UK business due to poor service. Drawing upon research conducted by Business Disability Forum (BDF) in 2006 on the value of the 'Walk Away Pound', or the income lost by businesses that fail to make goods and services accessible to disabled people, the Commission surveyed over 2000 disabled people to find that businesses are losing an estimated £1.8 billion a month by ignoring the needs of disabled customers.