Survey: Viking Line best in the industry in both customer satisfaction and sustainability
Of all passenger transport operators in Finland, Viking Line has the most satisfied and most loyal customers, according to EPSI Rating's survey. As travel recovers at a good pace, customers have high expectations for both service and sustainability.EPSI Rating's survey investigates customer views on passenger transport providers, such as shipping companies, airlines and bus, local transport and taxi companies. Viking Line was ranked first in both customer satisfaction and customer loyalty. "The Covid-19 pandemic had a severe impact on both operators and customers in passenger transport