Heimstaden Encourage Landlords to do Customer Surveys and Publish Results
Unlike many other industries, most landlords are not doing or publishing customer surveys, making it difficult for tenants to compare. Coming from Sweden, where private and public landlords have done this for years, and where media brings attention to the results, we want landlords in the rest of Europe to do the same.“Homes are so important for us all. The more attention landlords get on customer experience and transparency, the more they will focus on improving product and service – beneficial for customers and society. With us doing and sharing results from customer surveys, we increase