Stockmann Division to renew its operating model with the aim of improving customer satisfaction and profitability
STOCKMANN plc, Press release 11.10.2021 at 9.30 EET The Stockmann department store business will proceed to the next stage of its customer-focused strategy and organise its operations so that they provide even better support to customer service and commercial processes. The goal is to improve customer satisfaction and business profitability with smoother processes and a more effective unified operating model in all three countries of operation. “We will continue to systematically implement our customer centric strategy and improve our profitability. The renewal of the operating model