Updating legacy systems, delivering a richer CX and attracting talented workers: Telecoms reveal biggest challenges and top digital priorities in IFS research
· Nearly half (42%) of respondents struggle with outdated internal systems · 67% of CSPs improve CX and 47% attract new skilled workers after adopting new field service management (FSM) technology · Workforce planning and scheduling optimization are the top FSM solution that CSPs plan to adopt this yearLondon, UK, June 15, 2023 – IFS , the global cloud enterprise software company, today announced results of its global State of Service research study* of Communication Service Providers (CSPs) which uncovers the biggest field service challenges, technology adoption