AI mentions by payments companies grew 1,170% year-over year between 2022 and 2023
· New data from FXC Intelligence analysis of 2023 earnings calls shows AI is growing in importance for payments companies, with frequency of AI mentions increasing by 1,170% year-over year between 2022 and 2023. · There was a 31% increase in the number of companies mentioning AI. Most significantly, generative AI – which had no mentionals at all prior to 2023 – was mentioned by 75% of companies. · AI applications largely focused on fraud protection and risk management; customer service and experience improvements; and productivity or cost gains.A new report by FXC Intelligence,