WA Primary Health Alliance Focused on Improving Patient Experience by Asking Patients How They Feel
WA Primary Health Alliance (WAPHA) has recently implemented HappyOrNot, the smiley face customer satisfaction service, in selected general practices in Western Australia, giving patients a simple way to provide immediate feedback on a visit to their local GP.
Patients attending these practices will be asked questions like “How was your visit to the practice today?” and can select one of four Smiley faces, as well as provide additional feedback and comments, via the HappyOrNot Smiley Touch™.
With continuous real time response data available to them, practices will be able to see how
HappyOrNot, the company responsible for creating the globally-recognizable ‘Smiley’ feedback system, releases its newest product Smiley Wall™, a lightweight, peel-and-stick version of its classic Smiley Terminal.Building on the success of its previous products - with over 25,000 Smiley Terminals and Smiley Touches installed around the world and having collected over 900 million feedbacks to date - the Smiley Wall empowers companies to collect customer feedback without placement limitations.
Smiley Wall™
The Smiley Wall is the ultimate “place anywhere, space saver”. Compact and
Season Opener kicks off with new Smiley Terminals to help keep fans Happy!West Palm Beach, Florida: Fans attending tomorrow’s season opener at Sanford Stadium will be the first to try their hand at providing instant satisfaction feedback to the University of Georgia Athletic Association (UGAA) through the newly installed innovative HappyOrNot™ terminals.
With a simple touch of a button, fans will rate their experience in key areas of the facility including concessions and restrooms. Satisfaction ratings will take the shape of happy to sad faces depicted on HappyOrNot Terminals and
Starting this week, citizens of Bonifacio Global City (also known as BGC, Global City, or The Fort) will be able to rate their satisfaction with the public services provided by the city.
BGC, the fastest growing financial and lifestyle district in the Philippines, has deployed the HappyOrNot Smiley Terminals in both the Ayala Market to measure satisfaction with their front-line services for city-wide permit processing, and across their entire bus service – the Market Bus – to measure passenger satisfaction.
Each day, around 48,000 passengers commute into the city via BGC’s own bus
New Zealand Aviation Security Service (AVSEC), the official provider of aviation security services in New Zealand, operating at all of the major airports, implemented the HappyOrNot service at all five locations they serve nationally across both domestic and international terminals.The launch of the globally-recognized Smiley Terminals comes as part of their continuous improvement initiative. AVSEC’s quality management policies and procedures are under constant review and tested on a continuous basis against well-defined and measurable performance measures – one of which being passenger
120 million passengers have given their feedback at 100 airports all over the world via the HappyOrNot® Smiley Terminal™, and the data shows that if you want to have a great airport experience during your travels, avoid Saturdays and Sundays, and reconsider late July and late August.There are many articles, such as those by farecompare , offering tips and advice for the best times and cheapest or most expensive days to book flights – of course, the starting point for travelling – yet few, if any, address the
Patient satisfaction is particularly high between 9am and 11amHappyOrNotⓇ, the global leader in instant customer and employee satisfaction reporting, has collected over 5.2 million patient satisfaction feedbacks in retail pharmacy, and is used by 136 pharmacy locations worldwide. The data collected with the HappyOrNot feedback terminals shows that patient satisfaction is the highest on Thursday and lowest on Sunday. Looking at the hour of the day, coming in between 9am and 11am would give patients the best experience.
HappyOrNot has been utilized in many of retail organizations across
Retailers expect bigger crowds than ever this holiday season, especially on Super Saturday. Happy shoppers mean higher spend – but do Retailers know if their shoppers will be happy or not?The last month before Christmas is always crunchtime for consumers and retailers. As much as 40 percent of the season’s sales occur in the 10 days leading up to Christmas, according to the National Retail Federation, and RetailNext, a firm that tracks retail shopper traffic, identifies the top two biggest shopping
New HappyOrNot study answers the age old question – are employees really happier on Fridays?Every employee has said at least once during their work life “Thank Goodness It’s Friday!” typically expressed in response to a long, stressful work week and the approaching weekend. However, is TGIF really true? HappyOrNot has researched its vast feedback database to look into the reality of this statement, and the results are telling.
Thousands of global customers are already using the HappyOrNot Smiley TerminalTM to measure customer satisfaction, and now many are starting to use them in
HappyOrNot's new service feature Real Time Alerts revolutionizes the speed in which companies can react to and fix customer dissatisfaction.HappyOrNot® has today announced the worldwide release of its Real Time Alerts feature, the world’s first fully wireless and instantaneous customer dissatisfaction alert notice. HappyOrNot, the global leader in continuous customer and employee satisfaction improvement with its feedback collecting smileys and web-based reporting service, understands the increased need of companies to react to service issues immediately in order to avoid escalation.
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