Concert support team all earn prestigious industry accreditation
Knutsford-based telecoms firm Concert has once again proved its commitment to customer service by securing industry accreditation for all members of its support team. All support staff at the hosted telephony and connectivity specialists, including apprentices, now hold ITIL qualifications – demonstrating Concert’s pledge to invest and develop its service team and provide class leading support for its clients. ITIL – or The Information Technology Infrastructure Library – is the world’s most widely adopted approach for IT Service Management. It provides a practical framework for