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Mindshare Packs Education and Action into its Third Best Practices Conference

The VoC Leader Will Host Customer Service Analysts, Executives, and Experts in Park CitySALT LAKE CITY (June 21, 2011) — The NBA has its All-Star game. Movie stars have the Oscars. The Voice of the Customer (VoC) industry has Mindshare’s Best Practices Conference. Mindshare Technologies, the top provider of Customer Feedback Management, will host its third annual Best Practices Conference Sept. 21-23 at the Canyons Resort in Park City, Utah. The event will attract the country’s most successful customer satisfaction leaders, including executives from some of the world’s largest

Mindshare’s Unique“Speech-to-Text” Becomes First In-House Voice Analytics Tool in the VoC Industry

Mindshare Speech-to-Text is the First VoC Tool to Transcribe Customers’ Phone Comments, While Finding Actionable Information for Customer Service Managers and ExecsSALT LAKE CITY (June 10, 2011) — The Voice of the Customer no longer falls on deaf ears. Mindshare Technologies released an industry-changing product today: Mindshare Speech-to-Text TM, taking the next step into the future of Customer Feedback Management and the Voice of the Customer (VoC). Despite its simple name, Mindshare Speech-to-Text goes way

Mindshare Technologies among Industry Leaders to Present at Contact Center Executive Summit

The Call Center Network Group Invites the Leader in Customer Feedback Management to Teach Best Practices to the Industry’s Top ExecsARLINGTON, TX (April 5, 2011) ­– Excitement is escalating around one of the most anticipated educational events in the call center industry. The Contact Center Executive Summit hits the Sheraton Arlington Hotel from May 9-10, featuring the industry leaders in Voice of the Customer strategy, customer feedback management, and workforce optimization. “Contact center execs are thrilled to have this opportunity. This is their chance to truly enhance their

Customer Survey Giant Expands to Europe & Middle East

The Creation of Germany-based Fast Insight Increases Mindshare Technologies’ Worldwide PresenceMUNICH, BASEL, February 2, 2011 – MINDSHARE TECHNOLOGIES, the leader in customer feedback management, continues to expand worldwide with its new brand, “Fast Insight.” Mindshare Technologies provides real-time feedback  and analysis to managers at both the executive and the individual location levels. Fast Insight will offer the same Mindshare features and products, including: (1) real-time feedback, (2) problem alerts, (3) text analytics, (4) a recommendation engine

Mindshare Technologies to Collect, Present Feedback for NRF’s 100th Annual Convention

WASHINGTON, Jan.4, 2010 – From raw complaints to a hardy pat on the back; give the NRF whatever you’ve got!The National Retail Federation (NRF) selected Mindshare Technologies to conduct the attendee/exhibitor feedback survey for their 2011 100th Annual Convention, taking place January 9-12 at the Jacob K. Javits Center in New York city. It will be the NRF’s first time utilizing an enterprise feedback management (EFM) system to collect its convention feedback. Mindshare’s customer feedback management  tools provide real-time data analysis and coaching tools to

New Technology Solves Retail’s Holiday Season Customer Service Flaws

Like a real-time customer service mind reader, new tool tells managers what’s wrong and how to fix it.SALT LAKE CITY, Dec. 27 – The holiday season is supposed to be a season of joy. But for many folks, gift shopping detracts from holiday cheer. Frustrating store layouts, absurd checkout lines and unknowledgeable seasonal employees plague retailers across the country. The customer’s voice is rapidly gaining power during this slow economy. To build loyalty, retail managers need to please every customer that walks through the door. If only they could read their customers’ minds. Recently

MINDSHARE TECHNOLOGIES RECEIVES ARBY’S RED HAT SUPPLIER ACHIEVEMENT AWARD

SALT LAKE CITY, Dec. 8, 2010 – Arby’s Restaurant Group, Inc. has named Mindshare Technologies as an Arby’s Red Hat Supplier Achievement Award winner. The award was presented during Arby’s Worldwide Franchise Convention held in Phoenix, Oct. 3-6, 2010. The Arby’s Red Hat Supplier Achievement Awards recognize Arby’s suppliers who have provided superior levels of service and support to the Arby’s system.  Mindshare Technologies, a leading provider of enterprise feedback solutions, worked with the Arby’s team to develop, test and implement an innovative voice of the customer program,

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