Proact to provide bespoke monitoring service to enhance availability at City of Copenhagen’s IT entity
The City of Copenhagen’s IT service provider, Koncern IT, has selected leading data centre and cloud service provider Proact to provide monitoring and alerts for more than 100 critical components in its complex IT infrastructure, outside working hours. This tailored version of Proact’s Premium Support+ will help Koncern IT reduce incident response times from hours to minutes, ensuring IT operations are supported round-the-clock.Koncern IT, the IT entity for the City of Copenhagen, supports 45,000 employees and 600,000 citizens on a daily basis. To ensure the highest possible uptime and