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Provident CRM Achieves International Standard ISO 27001:2013 Certification

We are delighted to announce we have been awarded ISO 27001 Certification for Information Security Management Systems. To formalise our commitment to maintaining secure data, we chose to seek ISO certification via Certification Europe . ISO certification is widely considered to be the ‘gold standard’ of information security. To achieve this status, organisations must complete rigorous risk assessments and audits – both internal and external – to prove they are taking every precaution necessary to limit the possibility of a security breach.ISO 27001:2013

monday.com User Group: Getting More Out of monday.com's New Features, May 2022

Get ready for a very special and super informative monday.com  user group presented by Provident CRM, featuring product experts Martin MacNamara and Lee Ingham.Monday.com user groups (MUGS) are here to help you connect with other monday.com users and get the most out of your experience using monday.com. With help from our team of experts, you’ll learn to build your confidence in using the system, so that whether you’re just getting started or you’ve been using monday.com for some time, you’ll discover

5 Reasons Why CRM Investments Fail and How Proper Planning Can Prevent It - With Gary Cullen, CRO at Provident CRM

Implementing a CRM system %20solutions,provide%20them%20with%20outstanding%20service.) is a significant commitment and expense for any company — one that’s well worth the investment, when done properly. Over my time with Provident CRM, my most satisfying projects have been helping clients whose previous CRM experiences have left them out of pocket and underwhelmed, enabling them to harness the transformative business potential of CRM done right.  Here, I

How to Boost Collaboration, Productivity and Efficiency Across Multiple Departments — with One Platform

Workplace collaboration has always been key to business success, but it’s become even more so as remote, asynchronous and hybrid working patterns have skyrocketed over the past few years.Often, clients come to us because they’ve reached a breakpoint: the tools they’re using and the processes they have in place aren’t enabling them to work as collaboratively, productively and efficiently as they’d like. They’re seeing lead times, sales volumes, internal performance tracking and customer satisfaction suffer as a result — and they’re ready to turn things around.Here, we’ll explore the

How to Fix a Sales Funnel that's Losing Leads with the Right CRM for Each Business

A Customer Relationship Management (CRM) solution that’s ideally suited to your business enables you to delight your prospects at every turn, getting into their mindset, anticipating their needs and delivering to convert fresh leads into loyal, long-term customers.Here, our Senior Sales Executive Sara Tatam  shares her insights on the relationship between CRM and successful sales, the common lead-losing cracks in sales funnels, and how the right CRM solution can smooth them over.  Sara,

Provident CRM Supports Those Affected by the Crisis in Ukraine – and How You Can Help

We’re incredibly grateful to have such a generous team and thank you to all of those who have already donated through the SumUp appeal or through other efforts. Your donations help offer much-needed support to those affected by this devastating crisis. Let’s stand together for Ukraine and for peace.Like millions around the globe, we at Provident CRM are utterly heartbroken by the war in Ukraine and the humanitarian crisis currently unfolding there. Over two million people have now been forced to flee their homes and seek refuge in neighbouring countries, sparking the biggest movement of

Corrected: Provident CRM Awarded SugarCRM’s International Partner of the Year

Dublin, 3 March 2022 – Provident CRM is proud to announce that it has been awarded SugarCRM’s International partner of the year for FY2022 and Partner President's Club winner. The winners were announced at the company’s Fuel Your Growth SKO.Headquartered in Dublin, Provident CRM is an independent digital solutions consultancy dedicated to delivering customised technologies to drive customer success. SugarCRM is a leading provider of Customer Relationship Management systems that help businesses around the world improve their customer experience. A strategic International Partnership

Provident CRM Awarded SugarCRM’s Partner President’s Club Winner - Outside of North America

Dublin, 3 March 2022 – Provident CRM is proud to announce that it has been awarded SugarCRM’s Partner President’s Club Winner - Outside of North America Region for 2021. The winners were announced at the company’s Fuel Your Growth SKO.Headquartered in Dublin, Provident CRM is an independent digital solutions consultancy dedicated to delivering customised technologies to drive customer success. SugarCRM is a leading provider of Customer Relationship Management systems that help businesses around the world improve their customer experience. The SugarCRM President’s Club Awards is the

Provident CRM achieves record revenue and most profitable year in the company’s history in 2021

2021 company & financial highlights: · Record monthly billing in excess of €1M for the first time in September 2021 · 67% increase in YoY Operating Profits to end November 2021 · Recruitment expansion in 2021, helping employee count to surpass 50 for 1st time · Positive trends in the industry and partner’s products“Provident CRM had another outstanding year as our partners’ solutions continue to transform customer relationships, improve processes, and drive business success in a digital-first world”, said John Malone, CEO & Founder, Provident CRM. “Our talented employees,

Provident CRM launches new website

The website incorporates design enhancements, usability and site speed improvements, and many other features created to make the user experience more enjoyableDublin, 21 December 2021 – Provident CRM, an independent digital solutions consultancy dedicated to delivering bespoke technologies to drive customer success, is thrilled to announce the launch of its new website, www.providentcrm.com. The redesigned website offers a clean, modern look, with a better user-centric experience and improved navigation, functionality and responsiveness. Users can easily find educational information and

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