Employee engagement has always been at the core of our development focus, but it isn’t a static, one-size-fits-all matter, which is why we are constantly innovating around how to push the boundaries of WFM and employee-engagement functionality.

The biggest difference since using Teleopti WFM is that our staff can see their own shifts on their mobile devices, using Teleopti MyTime. Employees can request shift changes easily without having to get managers involved. Plus as a cloud-based solution it gives us the ability to accommodate peaks in demand by allowing us to contact people if remote working is required.

As we continue to expand our CS footprint worldwide and grow our team of multi-skilled frontline representatives, it’s imperative that we have a workforce management software that solves for the increasing complexity of forecasting and scheduling agents across several different regions, time zones and languages. We believe Teleopti will meet those needs as we partner together on a global implementation of the software.

Having grown up in Jönköping, I've had first-hand experience of both the great community in Jönköping and the innovative talent that resides there. What better place to call home for our next development hub?

From customizable dashboards to interactive visualizations, the aim when we developed Insights was to provides customers with a canvas to tell the story of their organization and workforce management through data.