Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution
Teleopti, a global leader in workforce management (WFM) software for contact centers, and Cicero Inc. (BB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti’s front and back office WFM solution.The Teleopti WFM solution drives improvements in customer service, employee satisfaction and operational excellence through multi-channel forecasting, scheduling, preference and request handling, communication, intraday management, reporting