The Business Outsourcing Company is better than the other outsourcing providers we’ve considered in the past. They give our company a flexible, easy and cost-effective resource that complements our existing sales team. They not only deliver real results – they help strengthen our bottom line. We’re looking forward to working with them on even more projects – which we believe says it all.
Our success with Cheque Exchange is also credit to their own business acumen and tremendous drive. We’re grateful to them for embracing our tailored approach to outsourcing, which has strengthened their sales, streamlined their back office process and helped drive the bottom line.
Outsourcing does not just save cost. The key reason [for it] is flexibility, both in terms of pricing and speed of change.
[Outsourcing] has led to nimble organisations operating within tight domestic headcounts and punching above their weight.
For savvy SMEs, there are an increasing number of ways to outsource business processes and survive a tough economy.
Shrewd businesses outsource several elements of their processes, thereby concentrating on whatever they do best.
Around 80% to 90% of our calls are in English, but [with those retails for whom English is a second language] even an initial greeting in [their] language can build rapport and we can assist if someone is stumbling on a word.
We provide [culturally sensitive] knowledge [for our clients]. Knowing a religious calendar [for example] is a way of building a closer relationship between retailers and our clients. We can arrange promotions to suit festivals such as Eid or Diwali.
Around 80% to 90% of our calls [to retailers] are in English, but even an initial greeting in another language [to those for whom English is a second language] can build rapport and we can assist if someone is stumbling on a word.
Cultural and linguistic diversities can make business negotiations, selling and marketing within the retail industry more difficult than it needs to be. As a multilingual team we can speak to businesses direct and treat them as individuals. We are also very aware of ethnic and cultural sensitivities and are able to advise a client about how best to approach another company, who may not have the same principles or beliefs.
In our experience brands that take the time to understand the cultural preferences of their prospects are far more likely to improve sales compared with those who consider a mass market approach.
As our company continues to expand and thrive, we are pleased to outsource our back-office activity to CNGBS which will help save us time and money, allowing us to provide the best possible service to our customers.
We always offer extra value to our clients and strive to take the hassle away for them. We allow our clients to sell call minutes, more efficiently by optimising the highest quality calls at the lowest cost.. We also monitor the service providers on a daily basis and as there are always various new deals available, we ensure that we pick the best ones. We think of ourselves as full service telecom outsourcing specialists offering 24/7 business solutions tailored to each aspect of our clients’ business models.
We’re really excited to begin our partnership with a fast-paced and dynamic company like SGS International and look forward to helping them continue to develop and grow.
The telecommunications market is a growing industry sector. We identified that there were opportunities to provide services 24 hours a day, seven days a week, to those businesses who want to work more efficiently and provide a quality service for their customers while maintaining a commercially viable operation.
We often hear people claim that overseas outsourcing is commercial suicide, simply because all people ever hear about are negative experiences. But, this is not the true picture. Overseas outsourcing can deliver cost savings of up to 60 per cent and tremendous efficiency improvements which directly impact the bottom line. Positive perception and results occur if businesses take the time to choose the right company to work with and the right services to outsource.
Significant cost savings can be achieved as a result of offshore support. Data capture, inputting, finances and back office support are all services that can be handed to an offshore outsourcing team with no negative impact on the business.
During difficult economic times, businesses have had to downsize and in many instances make redundancies, leaving gaps within the skill set of their organisation. This is where we are able to help, as we can support the business function with administrative tasks, out of hours support, invoice processing, telemarketing and software development.
Despite the fact that overseas outsourcing is often viewed negatively, some companies have been relying on the process for years and as a result are able to save money and do what they do best – focus on the customer and developing their business.
Outsourcing is an obvious choice for businesses who want to use their time more efficiently. At CNG Business Services we can do anything from analysing reports or typing letters to making sales calls and chasing payments.
What we offer is cost effective support that people can rely on. Employing staff can be costly and the recruitment process and then management takes time, so using corporate outsourcing eliminates these concerns and the stress associated to them.
Cultural and linguistic diversities can make business negotiations, selling and marketing more difficult than it needs to be. We are also very aware of ethnic and cultural sensitivities and are able to advise a client about how best to approach another company, who may not have the same principles or beliefs.
Our proposition to our customers is that the products we supply are cheaper through us than by going direct to the supplier. By acting as an outsourced sales generator for our suppliers, we are able to provide new customers at a low marginal acquisition cost, and this is reflected in extremely keen pricing which we pass on to our customers.
For this client, the savings are approximately £17,000 per annum. This is money that can be used to better promote the sales of photocopiers, which is particularly useful in this economy. Also, by providing accurate monthly meter readings, they are able to invoice faster and this helps their cashflow.