The ongoing coronavirus (COVID-19) pandemic has caused a serious deterioration in the Group’s operating conditions. Since March 2020, operations have been dominated by the travel restrictions introduced, with the consequence being a reduced propensity to travel in the company’s markets. For Viking Line, the most important restrictions still in effect concern travel restrictions between Finland and Sweden. The international market has also been drastically affected. It is difficult at present to estimate how long the coronavirus pandemic will last and what the effects will be on Viking Line’s future results, financial position and cash flow. In this challenging situation, adaptation measures are unfortunately needed to secure the company’s future operating conditions
‘It is such a joy to see people returning to our ships. Our passengers have expressed their satisfaction with our range of timetable options. Holidays in the surrounding countries remain very popular and we believe that this will be a busy summer.'
‘The past few months have been highly active in terms of freight traffic. We believe that passenger traffic will start to pick up rapidly now as well. We have gone to great lengths to ensure that cruise travel is as safe as possible for everyone. For example, our Pre-order service is clearly rising in popularity. It enables customers to order their onboard purchases in advance to be delivered safely either directly to their car or to the ship’s pick-up location. Additionally, passengers on the Tallinn route also have the possibility to take advantage of our convenient Room Service and order, for example, lunch to be delivered to their own cabin.’
“The safety of our passengers and employees is always Viking Line’s top priority, and that is also the case during this pandemic. Everyone must be able to travel safely with us. We have long carried out infection risk preventive work and have now chosen to be assessed by a third party to quality-assure our work in conjunction with Covid-19. Our employees’ considerable efforts are impressive. We have achieved this thanks to their skills and engagement.”
“We would like to congratulate Viking Line on its My Care verification. The application of My Care creates trust since the focus is to prevent infectious diseases. It also demonstrates Viking Line’s strong engagement in further developing its HSE (Health, Security & Environment) processes. A third-party assessment provides assurance that the right measures have been taken to protect people, work transparently and increase the trust of passengers and other stakeholders.”
“Our company has its roots in Åland, and the genuine love of the sea and nature that the company’s founders grew up with still shapes operations today. People are always surrounded by the Baltic Sea here. We are pleased to welcome our Finnish passengers to our own summer paradise.”
"Finland is effectively an island from a European market perspective. Maritime transport between the economic regions around Turku and Stockholm is vital to both exports and imports, as we have noticed this exceptional spring, so we want to invest in cargo capacity on our new vessel."
"Over the years, cars have become bigger and technological advances have been greater than expected. Now that every departure will have more capacity and better utilization, cargo transport will also be more climate-smart."
"The work of drivers includes a great deal of travel, and that can be a heavy load over time. We want to give them the opportunity to improve their everyday lives. In the quiet part of Viking Glory, lorry drivers have their own section, which includes some 70 cabins as well as sauna facilities and a lounge."
“We look forward to resuming our normal service with the hope that this can take place in time for the summer peak season. We have taken great effort to make travel safe and secure for our passengers. According to a number of surveys, there will be great interest in holidaying locally. We can be of service here by providing trips to our destinations and above all through our unique archipelagos, which are now at their most beautiful.”
“We are pleased that the decision has now been made to partly ease travel restrictions. It is extremely important to maintain vital social functions by allowing essential service between these countries. We look forward to resuming our normal service with the hope that this can take place in time for our peak summer season. We are working in close collaboration with the authorities in charge to ensure that all forms of travel are carried out in a safe and secure manner. Taking a holiday locally is something that we expect will be attractive going forward. We believe that trips to our destinations and, above all, to and through the Baltic Sea archipelagos will experience a renaissance.”
‘The utilisation rate of the ships' cargo capacity has been 100% on several occasions. Our staff has done an especially good job loading the cargo."
‘We have been able to optimise the schedule to be followed during this exceptional period, both in terms of timetables and traffic frequency, through good co-operation with our customers and by taking into account the transport needs of the market. This way, we can do our part to help maintain the security of supply in Finland in the best possible way."
“It is important to maintain vital social functions during these exceptional circumstances, and Viking Line is doing so by providing cargo service between these countries.”
We consider it important to maintain functions that are vital to society in a way that is as close to normal as possible even in these exceptional circumstances. We are grateful for the support we are receiving from Finland’s National Emergency Supply Agency. This allows us to maintain some of our normal trafficWe consider it important to maintain functions that are vital to society in a way that is as close to normal as possible even in these exceptional circumstances. We are grateful for the support we are receiving from Finland’s National Emergency Supply Agency. This allows us to maintain some of our normal traffic
“To safeguard the security of supply between Finland and Sweden, we are maintaining service on part of our routes. We are grateful for the understanding our cargo customers have shown us in this exceptional situation. We hope that the situation will normalize as soon as possible.”
“To safeguard the security of supply between Finland and Sweden, we are maintaining service on the Turku–Åland–Stockholm route. We are also still making one sailing to Tallinn from Helsinki six days a week. The situation is highly exceptional, and I would like to take the opportunity to thank all our customers, partners and in particular our own employees for the understanding they have shown in this difficult situation.”
‘Buffet dining has retained its popularity among cruise passengers from one year to the next. We are excited to be able to offer our passengers seasonal delicacies and special dining experiences. My own favourites among our Easter spread include vendace roe with Västerbottensost cheese créme and anis and horseradish cured cod with ramsons crème fraîche.’
‘Our customers have been enthusiastic to welcome the new digital keys.'
‘We aim at introducing the mobile keys for cabin doors on all our passenger ships in the next few years. It is, of course, still possible to travel with us using the traditional key cards, since not everyone has the opportunity to utilise smart phones.'
‘The intention of our Bistrotek Pop-up restaurant with its changing themes is to offer our customers new and varied culinary experiences. Previously, the restaurant featured Mexican delicacies as well as a theme reflecting memories of Grandma’s place. As you see, our themes are truly diverse.’
‘Korean cuisine is very trendy at the moment. It is both healthy and highly flavourful.
It is an exciting and urgent task to be involved in setting the tone for Viking Line’s sustainability work. As a major player in transport, travel and experiences, the company can actually make a difference, and there are many opportunities. We are already well on our way to achieving the International Maritime Organization’s emissions target of reducing emissions from maritime transport 50 per cent by 2050. But it is important to remember that it is not just a question of fuel; we are looking under every rock and reviewing almost every aspect of our operations, from eco-driving and technological innovations to procurement policies and restaurant operations
Viking Line was founded and is owned by people from Åland who live and work by the sea. So it is a natural part of the company’s DNA to drive the trend towards more sustainable maritime transport in order to protect the sensitive Baltic Sea environment. We are pleased to now have an ambitious sustainability manager who can further develop our environmental and sustainability work and make it more concrete, based on the UN’S Sustainable Development Goals
“The demand for sparkling wines is already very high and it seems that the general interest in bottles of bubbly continues to grow. Trendy rosé wines have been particularly popular this year. The demand for white and red wines is also steadily rising.”
“Viking Glory will have six 31DF engines for efficient optimisation of fuel consumption. These engines have the lowest fuel consumption, but at the same time, the highest cylinder output in their segment (550 kW/cylinder).”
“Today, recovery of waste heat is already common, but to recycle waste cold for the purposes of refrigeration appliances and cold rooms is an innovative and highly climate-smart solution. Viking Line has carried out development work in collaboration with Wärtsilä, Projektia and Deltamarin.”
“Viking Line endeavours to be a forerunner of responsible navigation, and this goal is reflected in the design and construction of our new ships. Those technological innovations we are now testing and developing jointly with our Nordic partners constitute the foundation for the novel cruise experiences through the archipelago.”
“We have managed to minimise food waste per passenger by an average of 40 per cent. This reduction was especially driven by an increase of efficiency in our kitchen procedures. We pay more attention to preparation amounts. As a concrete example, any potatoes boiled for lunches can also be used to prepare delicious side dishes for the dinner crowd"
“None of the changes required us to compromise on the quality, freshness or availability of our food. In fact, it’s been quite the opposite. When we utilise raw ingredients more efficiently, we avoid overproduction and there is more time left to focus on development work and customer service.”
“It is natural for there to be an increase in the demand for travel to and from Tallinn during the summer season. The growing number of passengers is certainly also affected by the general growing interest in travel destinations that are close to home. Our fast XPRS ship offers passengers a pleasant means of travel with a wide range of entertainment and shopping opportunities.”
“Viking Line is one of Finland’s largest employers of musicians and music technology experts. This is why it’s also natural for us to help promising youth to get a head start on their career. This is the third time that this type of internship term has been organised, and we are excited to welcome the students aboard.”
“It is only by doing that one learns to control performance anxiety and develop a stage presence. The performances are assessed from video recordings, and the ship’s personnel participate in the assessment process. Their assessments provide us with invaluable feedback.”
Olemme erittäin tyytyväisiä matkustajamäärän kehitykseen heinäkuussa ja iloisia siitä, että niin monet valitsevat meidän laivamme. Rosellan peräkkäiset matkustajaennätykset ilahduttivat erityisesti. Lähimatkailu ja matkustaminen naapurimaissa näyttää kiinnostavan matkailijoita tällä hetkellä. Tämä heijastaa ajankohtaisia yhteiskunnan keskusteluja
“The improvement in customer satisfaction ratings is largely thanks to our highly competent ship personnel. We have invested highly in training for our existing personnel and the work induction process for our new employees. We incorporate customer feedback in the development of nearly all aspects of our customer experience, from passenger areas to restaurants and entertainment.”
“The cruise experience is a holistic one that involves many different aspects. The customers’ willingness to recommend us to others tells us that we have succeeded in our work. We are truly ecstatic with the excellent feedback we have received.”
“Interest in the short picnic cruises has been on the rise. During the summer, the ships’ deck terraces are bustling with passengers looking to enjoy the summer weather, the sea and the archipelago scenery. Viking Line has paid special attention to this aspect by investing even more in its comfortable deck areas and services. The views from the newly opened 12th-floor Terrazza area of the M/S Viking Grace, for example, are so breathtaking that passengers are even willing to sit there and enjoy the scenery in chillier weather.”
“We endeavour to make every cruise experience as fun and relaxing as possible for the entire family. Cruises are particularly popular among families during the summer holiday season, since it’s an easy option with a great programme for all ages and, if needed, families can also bring their car along. We have given our ships over for the use of children this summer and, for example, the ships’ conference rooms have been transformed into playrooms for the entire summer season.”
“Our short picnic cruises have become one of Viking Line’s most popular summer products. Especially families with young children have enjoyed our carefree, six-hour cruises. We organise a whole host of programmes for children on our cruises. During the picnic cruise aboard the M/S Mariella, for example, there are eight different supervised activities for children. Adults can enjoy our fabulous restaurants and opportunities to make duty paid purchases at Shopping World.”
“The shopping opportunities in Tallinn have developed rapidly and many travellers are simply looking to expand their shopping experiences. The Porto Franco centre being built near the Viking Line terminal will further increase the possibilities. Tallinn also has a great range of restaurant options and temptingly inexpensive prices. Nowadays, simply having lunch in a good restaurant is reason enough for many to travel to Tallinn for the day.”
"The level of engagement has exceeded all our expectations - we are so pleased and grateful for the thousands of people who took the time to help us out with this. We look forward to continue building this cruise ship of the future."
"The name of a ship is significant in reflecting both tradition and future expectations. Many of our ships have historically carried a name with an ending -ella to honour Mrs Ellen Eklund, the spouse of the company's founder Gunnar Eklund. However, we have broken with the tradition, most recently in 2013 with M/S Viking Grace, so we are not stuck with any particular type of name. It is incredibly delightful that as many as 22 486 individuals all over the world contributed to the name competition and we find all of the ten finalist entries as highly worthy alternatives."
“I would not be exaggerating when I state that all of our nearly 3,000 employees are enthusiastic and behind the launch of this new vessel. As the market leader in the Baltic Sea region, we have gone all out to create the archipelago experience of the future and one that will be as gentle on the environment as possible. We are also investing heavily in the recruitment of a project leader who will take on the responsibility for the launch of the new ship. The project leader’s primary task will be to get the greater public to be as excited about this new ship as we are at Viking Line.”
“The task is creative, challenging and filled with possibilities for development. If your curiosity has been peaked and you are wondering what it might be like to work together with one of the most innovative companies in the travel industry, send us your application. We are offering a unique opportunity to join Viking Line in taking the concept of travel in the Baltic Sea region into the 2020s.”
“Viking Line is one of Finland’s strongest brand names; one that is already familiar to multiple generations. For us, it is important to endeavour to advance and develop the Viking Line brand even further without compromising the best aspects of its traditions. This development work is in good hands, since we have now entrusted the brand with this design duo, who belong to Finland’s most iconic designers. We can expect an advertising campaign that sails straight to the heart; one that both tells a lot and gets people talking.”
Our vessels operate daily in the archipelago, which is where our company has its roots. We want to take our responsibility for the marine environment in different ways, in part by offering our passengers environmentally-friendly alternatives on board. Along with our own environmental efforts, we want to support organizations that work concretely to protect the archipelago
“I’m thrilled about our co-operation with the Chef and Waiter of the Year, Kalle Tanner and Noora Sipilä. In addition to being highly skilled, Kalle and Noora have a fantastic and proactive attitude towards their work and the ability to adapt their creations to suit the needs of ship catering. Their specially designed menu, while inspired by tradition, has a unique modern twist, making it a classic in its own right. Many of our passengers have surely tasted these French culinary classics before, so I’m excited to provide them with the opportunity to compare their experiences with our modernised versions.”
“The popularity of route tourism is constantly growing. Estonia and Latvia are extremely popular travel destinations, and it is becoming more common for tourists to continue on from Tallinn to, for example, Pärnu, Saaremaa or Riga. The most popular days for travel are Friday and Sunday. We have chosen to add more departures during these two days as a means of making travel more flexible and convenient.”
“The customer base has changed, and the market has evolved. People are more often looking for a cruise to provide them with great experiences and pampering services. They want to eat well, shop and enjoy quality time. The increasing traffic between Helsinki and Tallinn is also affected by the growth in work and study travel between the two countries.”
“The popularity of the Christmas cruises is understandable, since it’s an easy and high-quality way to leave the hustle and bustle of everyday life behind. The holiday atmosphere is assured by traditional treats, a diverse programme and a relaxed feeling. It’s clear that more and more people are ready to try new ways to celebrate their holidays. Last year, our Christmas cruises were practically booked solid.”