Using Teneo.ai, a Fortune 500 Company Has Solved the Multinational Pain Point of Serving Customers in Multiple Languages
Teneo.ai today announces a groundbreaking service implemented by a leading US-based multinational, one of the top five technology companies worldwide. Using Teneo.ai to orchestrate AI services like Genesys Contact Center, ChatGPT, and CLU, the company has built a Virtual Contact Center Agent. This Contact Center Agent answers the phone, understands why a customer is calling, gathers information from internal systems, and resolves the customer's issue. If this is not possible, it sends all gathered information to a live agent.This system was initially built in