Nokian Heavy Tyres keeps on receiving excellent results from customer surveys
Nokian Heavy Tyres, Nokia, Finland, 20 September 2018 – Three years ago Nokian Heavy Tyres set three key indicators for customer satisfaction: Development of operations, innovativeness, and attractiveness of the products. Since then, Innolink Ltd has been conducting annual customer surveys for original equipment manufacturers, fleet managers, and dealers.
During these years, all the key factors have raised year by year, some of them even 100%.
The aim of the strategic customer surveys is to chart customer satisfaction on operations, and Nokian Heavy Tyres has been systematically