Interim report Q2 2020
“As expected, the second quarter results have been impacted by Covid-19, however we see an improving trend in collections since April. Besides ensuring the safety of our customers and colleagues, we have during the quarter been fully operational in all our markets. We have also continued to focus on cost efficiency including IT investments, as well as the expansion of our nearshoring offices in Romania. Our digital collections level is record high at 19 per cent. As seen in previous financial crises, we anticipate that a significant share of the shortfall seen in the second quarter will be