Businesses aren't getting the message: new report finds brands are leaving customers frustrated by failing to reply
CX-report-2022--PR [Businesses aren't getting the message: new report finds brands are leaving customers frustrated by failing to reply] Businesses aren't getting the message: new report finds brands are leaving customers frustrated by failing to reply Over half of consumers express frustration, shop elsewhere, when their responses to brand messages go unanswered STOCKHOLM, Sweden, and ATLANTA — March 31, 2022 — Consumers are being unintentionally ignored by businesses, according to a new study of almost 3,000 consumers across 15 countries, commissioned by Sinch