AI and automation power latest release of IFS Customer Engagement, driving improved customer experiences
Highly configurable, integrated and fully branded omnichannel hub lets customers book services and get accurate information online, through social or over the phoneLondon, September 1, 2020 – IFS , the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform their customer engagement. IFS is leading the way for service