Cobalt Housing in UK will deploy XMReality for first line support
Cobalt Housing Ltd is a registered housing association based in North Liverpool. They manage around 6000 properties and each year their contact center, which is the first point of contact for the tenants, receives on average 70,000 calls and emails a year. A large part of those calls and emails comes from tenants who report that something needs to be repaired or fixed at their property. XMReality will now be used by Cobalt Housing’s call center to further diagnose some of the issues that tenants are reporting to make their operations more efficient.Once relevant calls are received, the