Environmental Assessment Provides Guidance for a Consumer-Centric Approach to Health Care
Two very different trends—increased patient cost sharing at the point of service and a shift to outcomes-based payment—have converged to catalyze a movement toward consumerism in the healthcare industry. Understanding what drives consumers and patients will be key to future success for all types of healthcare organizations. Those are the conclusions of Health Care 2020: Consumerism, a new report published by the Healthcare Financial Management Association (HFMA). “With many priorities competing for attention and resources, consumerism isn’t always on the short list of key priorities for