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Helsinki Airport’s F&B offer excelled with #LIFINHEL campaign in the 2018 FAB Awards

The 2018 Airport Food and Beverage (FAB) Conference & Awards took place in Helsinki on 20-21 June. Finavia, the host of this year's event which was organized for the first time in Finland, turned out to be victorious again with its #LIFEINHEL campaign bringing home the prize of The F&B Marketing Campaign of the Year.“As one of the leading Europe-Asia hubs, we have tough competition. Helsinki Airport’s F&B offering with strong emotion, originality and a variety of concepts to experience Finnishness is considered as one of the key strategic competitive assets we are proud to present. We

Finavia calls for new commercial operators at Helsinki Airport

Finavia, the operator of 21 airports in Finland, has opened a public procurement procedure and is calling for new commercial operators at Finland’s largest international airport, Helsinki Airport. The tender will be executed according to the EU Concession Directive and includes a total of 13 new commercial spaces for retail and food & beverage.“Helsinki Airport ranks as the best airport in Northern Europe . We are known for our continuously developing airport and we work

Ajisen Ramen, Jamie’s Deli and Moomin Coffee arriving at the best airport in Northern Europe

Finland’s first Ajisen Ramen, Jamie’s Deli and Moomin Coffee will open their doors at Helsinki Airport. The renowned restaurants will complement the airport’s wide range of services when the newest part of the ongoing terminal expansion opens at the beginning of next year.“We are very happy that Helsinki Airport’s ranking as the best airport in Northern Europe  and as a continuously developing airport has also been noted among the best restaurant business operators. We

The 2018 SKYTRAX World Airport Awards: Helsinki Airport is the Best Airport in Northern Europe

Helsinki Airport has been voted the Best Airport in Northern Europe by passengers in the SKYTRAX World Airport Awards. The results were announced at Passenger Terminal EXPO in Stockholm, Sweden on 21 March 2018.”It is an honour to receive this award by passengers all around the world. It is the best way to verify that our hard work towards enhancing customer experience  in Helsinki Airport is paying off. At the same time, I want to warmly thank our Finavia personnel and all of our partners here in Helsinki

#LIFEINHEL media reach over 2 billion people: Helsinki Airport takes another leap in customer experience development

In #LIFEINHEL campaign, a Chinese man Ryan Zhu lived in Helsinki Airport in Finland for 30 days. So far, close to 2.2 billion people might have come across his adventure through social media postings and hundreds of media coverages. Now, based on Ryan’s feedback, the airport will develop the smooth travelling its passengers’ even further.“We at Helsinki Airport have an impressive track record in the continuous development of the customer experience. This time we wanted to have a comprehensive insight of how an international transit passenger sees us”, explains Katja Siberg, Senior Vice

Helsinki Airport’s #LIFEINHEL hero heads to magical Lapland

It is time for an igloo hotel, the Northern Lights, Santa Claus with his reindeers and fresh Arctic air. After 30 days of living in Helsinki Airport, #LIFEINHEL star Ryan Zhu will travel with his nearest and dearest to Lapland, a popular winter destination.Finland is one of the hot spots in travelling. Both National Geographic and Lonely Planet named the country as one of the best destinations in the world in 2017. Finavia, the Finnish airport operator, has been highlighting through Ryan’s experiences how smooth travelling to Finland is. Now this #LIFEINHEL campaign will reach its zenith

Chinese and Russian interpreters available on a tablet at Finnish airports

Finnish airport operator Finavia is piloting a virtual interpreting service for the Chinese and Russian languages at its airports in Helsinki and Rovaniemi. The digital interpreters help passengers and service providers at airports to cross the potential language barrier.Tulka, a Finnish mobile interpreting service, and Finavia, the operator of the 21 Finnish airports, have launched a pilot project at Helsinki Airport and in Rovaniemi, at the official airport of Santa Claus. Sales and service personnel at the airports will test the interpretation service on tablet computers in different

Helsinki Airport goes solar energy – Finavia supports the international climate agreement through its climate programme

Finavia, the operator of Helsinki Airport, has decided to speed up its ambitious climate programme. The aim of the programme is to reduce the carbon dioxide emissions caused by the operations of all of the company's 21 airports to zero by 2020. Through its airport network, Finavia is a key party to the commitment of European airport companies to have 100 carbon-neutral airports in Europe by 2030.At Helsinki Airport, this goal will already be reached in 2017, when the largest airport solar power plant in the Nordic countries is opened at the airport, and when airport buses start using

Finavia recruits 200 test passengers to assess the new Helsinki Airport terminal facilities – A role play inspired event at the airport

A new era of travel will soon be here when Finavia opens the new magnificent south wing of Helsinki Airport during summer 2017. Before the opening, Finavia will invite 200 volunteers to the airport to test that the south wing operations work as they should.Finavia has an ongoing development programme at Helsinki Airport, worth of almost one billion euros, which will expand the airport and increase its capacity. With the development programme, Finavia is prepared to serve 20 million passengers at Helsinki Airport per year in 2020. The first part of the new extension, the south wing, is

Here is Helsinki Airport’s new iconic entrance: see the amazing photos

The next phase of Finavia’s gigantic investment at Helsinki Airport will begin when the airport’s check-in and arrivals halls and public transport connections are revamped. At the beginning of 2020, a completely new area serving air passengers will be completed in front of the current terminal.Finavia organised an architectural competition for the expansion of Terminal 2, and the results of the competition were published on 5 June 2017. ALA Architects’ proposal called City Hall was chosen as the winner. The working group also included Arkkitehtitoimisto HKP and Ramboll Finland.  The

Hop on to sauna, Sibelius or Formula 1 bus at Helsinki Airport

This year Finland celebrates its hundred years of independence. Finavia takes part to the festivities throughout the year. Now, to honor the 100-year-old Finland, Finavia rides Helsinki Airport passengers from terminal to the airplane on various Finland-themed buses.- For many passengers, Helsinki Airport is their first or only contact with Finland. We want to introduce all our passengers to our country, whether they stayed here for a week or only 30 minutes. With our theme buses it will not only be smooth, but surely memorable, ride from the airplane to the terminal, says Katja Siberg,

Finavia invests in digital services for Chinese passengers: Helsinki Airport among the first airports in Europe to accept AliPay

Chinese passengers are the most rapidly growing customer group at Helsinki Airport. Being able to use a familiar payment method will further improve their service experience at the airport. Helsinki Airport is among the first airports in Europe to enable AliPay.The first commercial operators at Helsinki Airport adopted the Chinese AliPay mobile payment application in December 2016. - Chinese passengers are the most rapidly growing customer group at Helsinki Airport, and the group that use the most money. We work hard to offer them the best possible service experience. Familiar and easy

Historical collaboration: Finavia staff learning at Asia’s largest airport

Finavia and Beijing Capital International Airport (BCIA) with its massive 90 million annual passengers have launched a staff exchange programme in October. The goal is to learn about Chinese service culture and to deploy this new knowledge at Helsinki Airport services. Chinese passengers are the fastest growing passenger group at Helsinki Airport and a significant source of growth for Finavia.- It is fantastic for our staff to visit the world’s second largest airport and to see its day-to-day work and practices first-hand. We’re looking forward to a unique, useful and unforgettable

The summer hit of Helsinki Airport: 20,000 Chinese receive personal service in their native language

Being met by a guide who can speak Chinese has been a pleasant surprise for Chinese travellers, as they often face a language barrier. The guides make it easier for travellers to navigate the airport and they also bring more sales for the airport businesses – Finnish products like berry powders and Iittala are especially popular.Having started the guide service in early June, Finavia aims to make it easier for Chinese travellers to navigate Helsinki Airport, as well as encouraging them to use its commercial services and helping with airport shopping. - Some 300,000 Chinese passed through

New photography exhibition at Helsinki Airport showcases the world's most impressive air traffic control towers

Art of the Airport Tower, an exhibition by respected photographer Carolyn Russo opened at the airport, brings the world's most interesting control towers to the centre of Helsinki Airport.The exhibition is created by Carolyn Russo, an American photographer at the Smithsonian, who has worked at the National Air and Space Museum since 1988 as a staff photographer and museum specialist in the Aeronautics Division with the National Air and Space Museum art collection. The idea of taking photos of air traffic control towers came to her in 2006 when she photographed aircraft as abstractions

The Airport Wine Bar of the Year comes from Helsinki!

In the international and highly esteemed contest for restaurant services at airports, Finavia was ranked in two categories. Helsinki Airport’s Wine & View received the award for Airport Wine Bar of the Year. In addition, Helsinki Airport got an honourable mention for the transformation of the Airport F&B offering. For Finavia, the rankings are international recognition of a successfully implemented commercial service renewal at Helsinki Airport.The FAB Awards (Food and Beverage Awards) is a highly regarded, international restaurant service contest that annually presents awards to operators

Lapland Airports: Large development project completed - Renewed terminal introduced in Ivalo

We're ready for winter! Finavia's Ivalo Airport renewal is complete, and passenger traffic at the airport can be routed to new, state-of-the-art facilities. This was the largest investment in Finavia network airports and totalled €13.5 million.As a result of the expansion and renewal, the passenger experience at Ivalo Airport has been taken to a higher level. In addition to the new, modern expansion wing, the old terminal building has been completely renovated. Finavia repaved the air traffic areas last year and has also improved the airport parking areas. "Finavia's €13.5 million

Lapland's attractiveness increases: Busy winter expected at Santa’s official home airport

Finavia, the Finnish airport operator, has raised the passenger experience at Rovaniemi Airport to a whole new level. Airports in Lapland are eagerly awaiting the busiest winter season which is looking better than in years when measured by the number of bookings. Finavia has invested nearly EUR 20 million in Lapland's airports in 2014–2015.The service level, enjoyment and smoothness of Rovaniemi Airport have been improved. The changes have focused on security control and service desks at the terminal and the appearance of the airport. “Finavia has made significant investments in making

Finavia invests in the travel experience at Santa's official airport

Contributing to the prospects of tourism in Lapland, Finavia Corporation is investing in Rovaniemi Airport. Modernisation of the terminal will make travel smoother and more comfortable as soon as next winter. The airport's atmosphere and services will feature the magic of Lapland and the nature of Finland more prominently.Rovaniemi Airport in Finland is in the middle of large-scale improvements. The security checkpoint will receive a total facelift, passport control will be relocated, and the facilities of Customs will be renovated. Services will be upgraded with a new restaurant section

Helsinki Airport development programme continues to move ahead

Now running into its second year, the Helsinki Airport development programme has brought many visible changes to the airport. This year, the airport will welcome a new rail connection, renovation of one of its three runways and preparations for future stages of the programme.- Helsinki Airport’s large-scale development programme continues to advance in 2015. Launched in spring 2014, the programme aims for a major overhaul of the airport’s services, facilities and traffic arrangements, says Airport Director Ville Haapasaari and SVP of Finavia Corporation. The extensive development

The day when anyone can start a restaurant at Helsinki Airport

Would you like to start a restaurant at Helsinki Airport? It is now possible as Finavia will open the doors of Helsinki Airport to home chefs on the Restaurant Day. The Global Restaurant Day will take place on 17 August."The concept is about having a great time, sharing new experiences and enjoying the joint environment. Travel includes the same elements. We did wonder why not can Helsinki Airport be one of the venues of the Restaurant Day," says Ville Haapasaari, Director of Helsinki Airport. Finavia, the Finnish airport operator, will make it possible to celebrate the Day at the

Experience Midsummer magic at Helsinki Airport

This week, passengers at Helsinki Airport can feel the Finnish midsummer. To celebrate the festival of the midnight sun, Helsinki Airport is giving passengers the opportunity to experience Finnish midsummer celebrations and traditions while waiting for their flights.“We get many suggestions for activities and improvements from our passengers. Finnish culture and nature seem to be things people would like to experience while at the airport. Midsummer, as a popular and quintessentially Finnish celebration is a great opportunity for our passengers to experience both,” says Ville Haapasaari,

Improving passenger experience: Finavia rolls out yoga mats, Midsummer revelries and Finnish-themed selfies at Helsinki Airport

Helsinki Airport’s new TravelLab initiative brings ideas from the drawing board to the passengers. Prototypes of potential new services are created at the airport and developed further according to the response they get.  Some of the ideas may make travel smoother; some introduce completely new services for passengers to use, and some may just make travelling more fun.Finavia’s TravelLab is a globally unique project where passengers get to test new service concepts and share their views on them. Yoga and Pilates classes, a traditional Finnish Midsummer festival, Finnish-themed backdrop

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