Better customer understanding through service design – Ambassador programme gives Kiiltonians new tools
Last autumn, a total of 40 Kiiltonians attended the Ambassador programme, which helps participants improve their customer experience and service design expertise. With this programme, Kiilto aimed to strengthen and expand its existing knowledge of customer-oriented operating models and service development. The participants found that the programme was a thoroughly positive experience. A new Ambassador programme was launched this spring.The first Ambassador programme brought together Kiiltonians from the company’s construction and industrial adhesives & fireproofing businesses across nine