Customer is a vital part of the Kiilto culture

All companies agree on the importance of good and close customer relations. For Kiiltonians, however, Customer is King. It is one of Kiilto’s cultural cornerstones, a guideline that brings the customer into the center of operations.Ann Mari Østtorp, Senior Consultant at Kiilto in Norway, points out that customer-orientation is something every successful company needs to have. “It is clear that a company is nothing without its customers.The difference is in making the customer feel taken care of at all times,” she says, adding that when a customer feels properly heard in each and every