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About Us

Northmill is a neobank with the vision of improving financial life. We have helped more than 200 000 customers and are today 150 employees in four countries. Northmill Bank AB was founded in 2006 and acts under the supervision of Finansinspektionen, the Swedish Financial Supervisory Authority and is subject to the Banking and Financing Business Act (2004:297). www.northmill.com

Contacts

  • Oliver Hofmann

    PR & Communications Lead


    Regeringsgatan 20, 111 53 Stockholm
    +46 768 786 163
    https://www.northmill.com/
  • Quotes

    We have listened to the feedback that the Reduce-users in Sweden have given us and continuously developed the service, because there is really a positive force in including customers in the product development. We are now ready to take Reduce outside of Sweden, and we feel confident that we have a very competitive product that will help many people reduce their interest costs. The goal is to be able to offer more products and services in the future that help people improve their personal finances in the Norwegian market.
    Hikmet Ego, CEO and co-founder of Northmill Bank
    We always strive to be as relevant as possible and offer banking services that we know people want and will benefit from. Today, many people pay a too high interest rate and today's customers do not have the same loyalty to their bank as before. As a customer, you are active and choose to move over certain services if more tailor-made solutions are offered, and not least, if you find better prices elsewhere. This is where Reduce comes in. Reduce has succeeded in helping people lower their interest costs at all levels in Sweden. We attract customers from both major banks and from buy-now-pay-later (BNPL) companies and credit companies.
    Jamal Hussain, Country Manager of Northmill Norway
    We are obsessed with the customer experience and while being very technology-driven, we still think that you should be able to call us to get help and answers to your questions. There does not have to be a contradiction between being state-of-the-art, having the latest technology, and providing personal service. On the contrary, that is how you remain relevant.
    Jamal Hussain, Country Manager of Northmill Norway
    We are very happy to have Sofia with us. She arrives with great experience from companies that have made a growth journey on an international level and from a close range, she has seen all the phases a fast-growing organization goes through. Northmill is a curious organization, and we are inspired by many things, which also includes what is happening in other industries. Sofia's strategic experience and perspective from many different sectors is something that we truly will benefit from in the future.
    Hikmet Ego, CEO and co-founder of Northmill Bank
    At Northmill, there is a strong entrepreneurial spirit, self-confidence and an enormous potential to create something that reshapes the perception of what a banking experience should be like. It feels very tempting to be a part of it. Northmill is obsessed with the customer's experience, has a strong culture and is very modernly organized. These are key elements and amazing strengths as Northmill now steps into an exciting growth phase. I will be an active board member and look forward to the challenges.
    Sofia Wingren, new Board Member at Northmill Bank
    This is a milestone in our growth journey. It provides room for maneuver and gives us the freedom to shape our offering and services in the way we know the customers ask for, without being dependent on other banks. Obviously, there is a lot of work behind getting a Visa Principal license, but now we look forward to reaping the benefits of it. We will be able to offer even more personal and intelligent banking services, while reaching a global payment network at the same time.
    Hikmet Ego, CEO and co-founder at Northmill Bank
    It is an honor to welcome Northmill to the Visa family. This shows that we continue to be the world-leading provider of digital payments, not only for more traditional players, but also for the next generation of banks, so-called neobanks, that place high demands on innovation, flexibility and speed. Northmill's journey is impressive and has just begun. It will be very exciting to follow Northmill in their continued growth journey.
    Helene Podsadni Nilsson, Head of Fintech, Nordics & Baltics at Visa
    We have listened to what customers want from a card. This includes price, design and functionality. We took all these parts with us straight into the product development and, therefore, we believe that the card will be truly appreciated among the users.
    Helen Björk, Product Manager at Northmill Bank
    It feels great to welcome Johan to Northmill. He will contribute with experience, knowledge and great energy to an important function in the bank at a time when a lot of exciting things are happening, both at Northmill and in the fintech sector as a whole. We are building a bank together with our customers and it puts its stamp on our growth journey. I am convinced that Johan will fit right in and play an important role in continuing to develop Northmill.
    Hikmet Ego, co-founder and CEO at Northmill Bank
    I am excited and humble ahead of this new challenge. Northmill is at a very exciting phase and has all the tools and prerequisites to scale further. In my mind, Northmill stands out among neobanks with a sustainable business model and being a deeply tech-driven company at the same time. There is a hunger to explore and drive change for real - that was something that enticed me.
    Johan Nordström, Chief Credit Officer at Northmill Bank
    Personally, it is inspiring to operate in such important areas as credit and analytics, and contribute to creating as safe and good products as possible for the consumers. Historically, credit products have looked pretty much the same and it has not been obvious that the foundation has been the consumers and their experiences. Today, luckily, that has started to change and I believe such a product as Northmill Reduce, which helps people lower their cost on existing credits, is a great example of this exact change towards uncompromised customer focus. That is also why Northmill is the right place to be for me.
    Johan Nordström, Chief Credit Officer at Northmill Bank
    Clubs and associations on this level are a fantastic, strong force in Swedish society. They contribute to creating a social community, strengthening physical and mental health, integration and offer a much broader culture for the local society. We want to support all of this, and that is why we are launching this initiative. Indeed, it feels very natural to choose women’s football from Division 1 to 5 as a start, and the response from the clubs has been amazing!
    Simon Nilsson, Chief Commercial Officer
    Rather than spending time, money and energy on supporting big and well-known men’s teams, which many companies do, we want to go against the stream and do the opposite. In the same way that we are building our bank - by listening to people, by being long-term, by having a sense of people’s everyday lives - we want to give support where we know it makes a real difference.
    Simon Nilsson, Chief Commercial Officer
    This is an initiative that we want to develop further together with the clubs. Exactly what the next steps look like are not yet decided. Currently, we are listening to the clubs and we are trying to understand how we could take the partnership to the next level. For example, if a club helps someone to have better financial health, we can support the club with additional funds. Another possible step is a national tournament for the member clubs when the pandemic is over.
    Simon Nilsson, Chief Commercial Officer
    It is exciting to yet again be part of this prestigious list. We are proud that we, from a business perspective, continue to handle the rapidly changing banking landscape and simultaneously release new products and features. The fact that we are a tech-company, organized in product teams with a true engineering culture, has really helped us handle the complexity of today’s market in a really good way. We never lose focus of what it is all about; listening to people and solving real customer problems. I am truly proud of all our Northmillians hard work and I am really excited about everything that lays ahead of us.
    Hikmet Ego, co-founder and CEO at Northmill Bank
    We are happy to welcome such competent and experienced owners to our growing neobank. Our fantastic employees, long-term perspective, proven business model and our strong belief in technology as a driver, have created the conditions now enabling us to accelerate further. Our investors share our view that the bank of the future will be built by being receptive and developing products that really help customers improve their personal finances.
    Hikmet Ego, CEO and co-founder of Northmill Bank
    Northmill Bank is already a profitable company with a proven and sustainable business model, which stands out among today's tech investments. We have been following their journey for a while and have been impressed by the founders, as well as the company. The banking market is well on its way to change and the winners will be those who best can adapt to the new digital reality. For me, this is an investment in a tech company with long-term owners, who are just at the beginning of their journey. I see great growth potential in the bank.
    Rutger Arnhult, Chairman of the Board of M2 Assets Management AB
    When we now start to see a shift in banking towards smarter and more customer-oriented products, driven by customers' changing demands and behaviors, we as Sweden's only completely cloud-based bank see great opportunities to meet the new demands and be a positive driver for better banking services for all.
    Hikmet Ego, CEO and co-founder of Northmill Bank
    We are happy to be able to offer our customers another safe and long-term way of saving money, a year after the launch of our first savings account. We operate in a heavily regulated environment, but once again we prove that we’re able to continuously introduce new products that bring value to our customers. We are extra proud of our product Reduce. The response has been fantastic, as we have managed to lower the interest costs of thousands of people.
    Hikmet Ego, CEO and co-founder at Northmill Bank
    The customer gets a smart and user-friendly experience in the app, as well as a safe deposit up to SEK 1,050,000, which is the state-provided deposit insurance. We continue to broaden our product offering at a rapid pace and are constantly exploring new, smart technologies and customer-focused solutions. Our ambition is to always move towards creating a very personal, relevant and intelligent experience that helps customers improve their financial lives. 2021 will include many exciting product launches and updates. We are really looking forward to this year.
    Jacob Thordson, Product Manager at Northmill Bank
    We are happy to welcome Tobias to Northmill Bank! He has a wide experience and international expertise, and has a deep knowledge of how a modern and agile tech and production organization works. Today, over fifty percent of our employees work with tech and we have the ambition to continue our long-term commitment and grow profitably. We want to be a positive driver for more customer-centric financial products, and have a high degree of relevance and personalization in our offerings. Tobias will play an important role in this exciting and business-critical work.”
    Hikmet Ego, CEO and co-founder at Northmill Bank
    There is another dimension to Northmill Bank which attracted me. A genuine desire to improve people's financial lives, and with the help of technology and genuine customer focus, create a banking experience that doesn’t exist today. There’s also a culture of courage where they dare to challenge and question things, that feels very inspiring. There is already a natural scalability and a high operational efficiency in place. I look forward to continuing developing and creating a product and technology organization, which not only supports the business, but actively pushes towards the goal of improving our customers' financial lives.
    Tobias Palmborg, CTO at Northmill Bank
    During my first short time at Northmill Bank I have already noticed that there is a very strong commitment and technical competence among the employees, and a willingness to constantly investigate how new technology can develop our products. Obviously, we want to maintain this speed and engagement, since it will be important to continue testing new solutions that optimize the customer experience.
    Tobias Palmborg, CTO at Northmill Bank
    Tink can be seen as an international leader in open-banking today and has broken many barriers leveraging their strong technical capacity. For us as a cloud-only bank it means that we get a solution that is easy to implement and makes it possible for us to immediately start generating value for our customers. For example, now it only takes a few clicks in the application process for our customers to obtain their account number. At the same time, the collaboration means that we can accelerate the development of Personal Finance Management solutions.
    Babel Poli, VP Product at Northmill Bank
    In the end, everything we do is about creating the best customer experience possible. With Tink handling over 10 billion transactions each year and having more than 8,000 developers already using their platform, we know we are getting the right leverage in our ongoing work to democratize banking and give the power over personal financing back to the user.
    Babel Poli, VP Product at Northmill Bank
    Becoming a member of RIX is a comprehensive process, during which we have been vetted, tested, and finally approved by the Swedish Central Bank. It strengthens our independence and gives us, as a cloud-only bank, great opportunities to add new types of banking products, with an emphasis on relevance and personalization for all.
    Hikmet Ego, co-founder and CEO at Northmill Bank
    I believe that RIX and Bankgirot to many people are associated with very traditional banking services, and that is, of course, something we will offer our customers. But we will also be able to use our innovation and technical capacity to bring products to the market that do not exist today. It is very exciting to be part of creating intelligent and personal banking products for everyone. We already have a product team exploring the opportunities, and testing various technologies.
    Hikmet Ego, co-founder and CEO at Northmill Bank
    I am proud that we have managed to grow the portfolio recently while maintaining a customer satisfaction of over 90 percent in the middle of a pandemic, at the same time as we launched new and updated products. Among them Reduce ™, which is a product that enables people to redeem their existing credits and lower their interest rates. Reduce™ has been received very well and we have received many applications from a wide range of customers, despite minimal marketing. We see that our strategy to improve people's financial life with the help of technology is bearing fruit. It feels very inspiring to be a part of this work moving forward.
    Simon Nilsson, Chief Commercial Officer at Northmill Bank
    It is always exciting to be able to take advantage of the talent that already exists within the company. We continue building our product organization, and I am convinced that Simon will play an important role as we now enter another intense period, with a focus on communicating our rapidly growing banking offering in several markets. We live in a competitive world demanding that we every day have the strength and courage to question, and challenge, how things traditionally have been done. It is a mindset that has been with us since the start and I know that Simon will continue in the same spirit.
    Hikmet Ego, CEO and co-founder of Northmill Bank.
    It was one of our employees in the customer service team, who herself has grown up with two deaf parents, who made us aware of how big this problem really is. After a few weeks of development, testing and evaluation, it is now time to make the service available to all our customers with speech or hearing impairment. The response from the people who have tested it so far has been fantastic.
    Simon Nilsson, Chief Commercial Officer
    We have the technical capacity, the will and resources internally, and can therefore control the whole experience for the customer. All the customer needs to do is to book an appointment through the chat and a link with an invitation to a video call is automatically sent out. Our employees skilled in sign language will help the customers.
    Simon Nilsson, Chief Commercial Officer
    We have seen an increased demand for different types of savings accounts, especially with the current uncertainty in the markets. Now we provide a safe and secure way for people to get predictability and grow their money. We also see that many customers seek a complement to their traditional banks’ offerings which we provide with our digital and mobile-friendly alternative that in addition offers competitive interest rates.
    Hikmet Ego, CEO at Northmill Bank
    We have a customer satisfaction rate of over 90 percent and a scalable technical infrastructure. It provides us with very good prerequisites to grow our bank offering and to continuously add products and features that help people in their everyday lives. We constantly update our products based on the feedback we receive from our customers, and we have several exciting product launches planned in the near future.
    Jacob Thordson, Product Owner Accounts at Northmill Bank
    We are building a bank for everyone and this is an investment in our employees and the customer experience, two things that are tightly intertwined. We can see a growing trend with many companies taking the path of solely investing in self-service solutions, but we know that many people still ask for the opportunity to connect via for example phone. Now we are creating a hybrid where we will have a very competitive self-service offer, but we will also be available in the way the customers prefer.
    Simon Nilsson, Chief Customer Officer at Northmill
    We are now able to gear up our efficiency, be proactive and take full-scale data-driven decisions. We are also able to gather all the insights in a single platform. It creates a very streamlined process for our employees and enables us to strengthen the connection between the feedback we receive from customers, and how we develop our products.
    Simon Nilsson, Chief Customer Officer at Northmill
    “It is inspiring and a confirmation that we continue to do the right long-term priorities. We have been able to scale up with profitability and grown across all functions of the organization. The recognition is also an acknowledgment of our strong company culture and amazing people that have been crucial in our strong growth journey. With our Swedish banking license, we continue to take important steps towards building a bank that improves everyone’s financial life and helps people save money.”
    Hikmet Ego, CEO at Northmill
    We are truly excited that Arash becomes a part of our fast-growing bank. He has an impressive profile and is used to working in a fast-paced and innovative environment. Arash has proven strategic and operational capacity to establish an efficient product organization based on a healthy balance between creativity, compliance and speed. Currently, we make several strategic investments in the organization and it is very encouraging that we continue to attract top talent that is eager to join our journey.
    Hikmet Ego, CEO at Northmill
    Northmill walks their own path and I truly believe in how they approach the market. They have a strong customer focus and a genuine desire to help people save money, which mirrors the fast-growing product portfolio. It is a very competitive sector, but Northmill has the opportunity to create a real connection to people with its products, and I feel excited to continue developing that capacity. I will also focus on intertwining the strong corporate culture with clear and effective structures for the day-to-day operations, to help employees grow and feel appreciated in their roles.
    Arash Eftekhari, Chief Product Officer at Northmill
    We are super excited to have Mattias onboard. His extensive experience and deep knowledge within marketing, sales, and overall branding strategy will become an important asset to our team in a time when we are growing our banking offer and further scale our business. We are building a bank centered around the customers’ needs which puts an extra level of responsibility on the organization to be curious and receptive. Mattias will play an important role in continuing to develop that culture.
    Hikmet Ego, CEO at Northmill
    I feel humble to what is ahead of me and very much looking forward to continuing to add to the momentum Northmill built up. There is a genuine desire to be an industry driver towards smarter banking products that help people save money. For me, marketing and communication are an integral part of the business and it feels exciting to be part of a new consumer bank that challenges a traditional industry by putting the customers first.
    Mattias Hallgrim, CMO at Northmill
    With our fast-growing banking offer, we prove that it is possible to combine a top-modern customer experience with comprehensive compliance and security requirements. We believe that banking products should proceed from the actual needs of the customer and be made available to everyone in a smart and user-friendly way. We aim at playing an important role in developing the banking products of tomorrow, that work for the consumers and make it easier for them to save money and handle their personal finances in a good way.
    Hikmet Ego, CEO at Northmill
    We have a scalable technology infrastructure that creates the pre-requisites for us to automate, tailor and integrate a vast majority of the complex processes. Our technical capacity also allows us to connect all Rebilla products into one powerful banking offering. For example, in the near future, the cashback generated from purchases made with the Rebilla Card can automatically be deposited into the user's savings account and immediately start generating interest.
    Marcin Ziolkowski, Product Owner Rebilla Reserve
    The Gasell-award is another proof that we continue to do the right things and that we are able to scale up and remain profitable at the same time. We have managed to put all the relevant pieces together and can see that our long-term investments in the organization, our modern technology infrastructure and product development show result. At the same time, we have strengthened our capacity in compliance, risk and analytics with several key recruitments.”
    Hikmet Ego, CEO at Northmill
    We really believe in developing less complicated, more flexible and better banking products that are helping people save money, not just those who can afford it. With the recent Swedish banking license, new exciting opportunities arise, making it possible for us to develop even stronger products that we know people are in need of. We will pursue the long-term strategy we have had since day one and continue to cherish our employees and our customers, then we know we can scale up even further in 2020.
    Hikmet Ego, CEO at Northmill
    Today many people are paying different and often completely unnecessary fees for their cards. We think banking services should be neither complicated or cost unnecessarily. Just like our previous Rebilla products*, we strive to create as simple and good products as possible and help our customers to save money. The Rebilla Card is another great example of that.
    Hikmet Ego, CEO at Northmill
    Our aim was to introduce the most competitive card on the market with a focus on giving back as much as possible to the users, and I think we pulled it off. We do not believe that it should cost anything to just have a card, and we do not necessarily expect the majority of the users to use the credit. However, the launch is a natural next step for us in the journey towards providing a full-scale banking offer with Rebilla.
    Hikmet Ego, CEO at Northmill
    We have invested a lot of time and energy in developing the Rebilla Card and we will continue to develop new features. Such as giving the user the possibility to set saving goals in the Rebilla app. Since we are not solely a credit card company, we can be more long-term and create a broader and more personalized experience with our growing Rebilla-offer.
    Babel Poli, Product Owner Rebilla
    We are really happy to welcome Kelly to Northmill. Her skills, extensive international network and hands-on approach will play an important role when we establish Northmill as a leading tech bank in Europe. Kelly has a mix of strategic and operational expertise and her profile is a perfect fit with our strong culture and clear vision. We are convinced she will have a leading role when we scale Rebilla and offer our products to European customers.
    Hikmet Ego, CEO at Northmill
    I am really excited to become a part of this driven team. Northmill has a long-term focus and a desire to change that inspires me. The team understands what it takes to make it in a competitive industry and is willing to do the work. With Rebilla, Northmill has the necessary tools to deliver on its ambitious roadmap. Northmill is already a highly profitable business, but the potential is huge and I am really excited about the opportunity to roll-out a new tech bank in Europe.
    Kelly Bueno Martinez, Head of New Markets at Northmill
    Georges is another proof that we are attracting the very best and we are very happy to have him on board. Georges’ deep knowledge in data- and credit analysis will enable us to continue to be proactive and position ourselves even closer to the customers’ needs. This becomes increasingly important as we are planning to broaden our product portfolio substantially in the near future, and at the same time, we put in an extra gear in the work to establish ourselves as an international tech bank.
    Hikmet Ego, CEO at Northmill
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