VCosmos becomes Transcom India
Further to the announcement on January 24, Transcom is pleased to announce that the acquisition of VCosmos, a high-end CX solution provider in India, is now completed.
“I am extremely happy to welcome VCosmos to the Transcom Group. The market’s response since we announced our intentions has been overwhelming. We’re eager to welcome 700 VCosmos employees and to rapidly scale up new business. The acquisition enables us to offer an unbeatable combination of exceptional quality, cost and scalability, powered by generative AI. As of today, VCosmos is known as Transcom India”, says Jonas Dahlberg, President & CEO Transcom.
"It is my firm belief that powerful combinations produce phenomenal results. Together with Transcom, we fortify our 3 E's- Expertise, Experience and Exposure, to serve the global market with fresh and novel alternatives. Our generative AI and multilingual tools and services will transform customer experience both robustly and efficaciously”, says Sanjay Mehta, Co-founder & Chairman, VCosmos.
VCosmos serves clients across North America, Asia, and Europe through voice, email, chat, and social media channels in their customer experience centers in Gurgaon and Jaipur, and their rapidly growing work-at-home network. They employ 700 people and can rapidly scale both voice and non-voice multi-lingual and multi-channel CX services.
For further information, please contact
Jonas Dahlberg, President & CEO
Phone: +46 (0)70 347 23 83, email: jonas.dahlberg@transcom.com
Snejana Koleva, Chief Financial Officer
Phone: + 46 (0)70 508 3830, email: snejana.koleva@transcom.com
Helene Ruda, Head of Group Communications
Phone: +46 (0) 70 311 7560, email: helene.ruda@transcom.com
About Transcom
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 90 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.
