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Trimble named runner up for innovation at Brake Fleet Safety Awards

Trimble is delighted to announce that its GeoManager Driver Safety solution has been named runner up for the Fleet Safety Innovation (supplier) award at this year’s, Brake Fleet Safety Awards. The annual event, put on by Brake, the road safety charity, recognises the achievements of fleet operators and suppliers who are working hard to reduce road crashes involving at-work drivers. Trimble Driver Safety monitors and reviews driving behaviour across a fleet of vehicles. It allows aggressive manoeuvers, such as hard acceleration, braking, turns and speed to be recorded, offering real-time

Trimble to demo unique performance management tool at inaugural field service event

Ipswich, UK, May 14 2014 - Trimble is delighted to announce that it will be attending Field Service Forum in Amsterdam from 3-4th June. A brand new event taking place at the Radisson Blu hotel, Trimble will join field service professionals from across Europe to network, exhibit and debate the challenges facing field service organisations today and explore the current and future opportunities for business growth. Across the two days, keynote presentations will be offered alongside dedicated workshops, focus sessions and one-to-one meetings. A key sponsor for the event, Trimble will be

Trimble Announces Availability of Industry Report Exploring the Transformation of Service Delivery

IPSWICH, UK, 14 April, 2014—Trimble (NASDAQ: TRMB) announced the release of its latest field service industry report. Titled , ‘Transforming Service Delivery: An Insight Report’, the report investigates the most pressing issues affecting field service organisations and provides insight into how to transform operations, from measuring service performance and delivering excellent customer service to handling change management and turning data into information. The report, commissioned by Trimble, includes third-party industry expertise as well as the latest research, analysis and customer

Millers Vanguard Optimises Field Service Operations with Trimble Technology

IPSWICH, UK, Jan. xx, 2014—Trimble (NASDAQ: TRMB) announced today that it will provide its GeoManager Fleet Management and Driver Safety solutions to Millers Vanguard, the UK’s premier service, maintenance and equipment supply company within the food service industry. The technologies will help the business to streamline its field service operations and improve customer service. Trimble’s GeoManager Fleet Management solution provides real-time visibility into day-to-day fleet operations, which can help Millers Vanguard to greatly improve its service performance and productivity with

New Report Finds Increase in Use of Performance Analytics Improving Customer Service

Ipswich, 5 NOV, 2013 -- A newly published study from Aberdeen Group has found that the best-performing field service organisations are extremely focused on improving service, and to achieve that, they are leveraging performance analytics to launch new initiatives and enhance existing ones. As a result, they are reaching higher levels of customer satisfaction and loyalty. The report, Secrets to Optimize Field Service for Better Customer Experience, written by Aberdeen analyst Aly Pinder, revealed that top performers exceed customer expectations and SLA goals in their efforts to retain

Trimble Unveils Next-Generation Work Management Software Solution

Trimble (NASDAQ: TRMB) announced today the release of its next-generation Work Management solution, a cloud-based software that enhances the productivity of mobile workforces through intelligent scheduling tools and state-of-the-art performance analytics. Work Management is part of Trimble's integrated suite of field service management solutions that also includes Fleet Management and Driver Safety. Trimble's advanced technology provides field services businesses with the resources they need to manage their mobile operations. "Field service organisations are constantly striving to be

Trimble to address ‘Transforming Service Delivery: The Big Debate’ at upcoming IoD seminar

Trimble is delighted to announce that it will be hosting an exclusive seminar in partnership with the Institute of Directors (IoD) exploring service delivery and the challenges faced by businesses with mobile workforces, striving to deliver effective, efficient service. The seminar will take place on Thursday 3rdOctober between 4:00pm- 6.30pm. Chaired by the IOD, this interactive session will include a panel of industry experts, comprising of spokespeople from the Institute of Customer Service, Deloitte, Verologik LLP, Akenham and Trimble Field Service Management. The panel will discuss

Exclusive Webinar from The Service Council and Trimble

“Achieving The Perfect Workday: Intelligent Field Service Management”Trimble is delighted to announce that it will be holding an exclusive complimentary webinar with The Service Council, a leading research and advisory firm in the service arena, on Thursday 27th June at 6.00pm. With delivering service excellence in the field continuing to be both a goal and a challenge for many businesses Trimble recently commissioned The Service Council to conduct an independent research report titled, ‘Achieving The Perfect Workday: Intelligent Field Service Management,’ of which the webinar will

Trimble Tops ABI Research’s 2013 Commercial Fleet Telematics Competitive Assessment

For the first time, Trimble is ranked the No. 1 telematics service provider in ABI Research’s Competitive Assessment of the commercial fleet telematics industry, with Telogis and Omnitracs occupying second and third places respectively. The annual survey assessed 19 fleet telematics service providers based on a number of “Innovation” and “Implementation” criteria. Telogis, XRS, and Trimble were the top three players in the Innovation category whilst Trimble, Omnitracs, and Mix Telematics led the Implementation category. Key factors which contributed to Trimble’s top rating were its

Effective delivery key to customer satisfaction during online Christmas shopping boom, says Trimble

Convenience cited as the key motivation for shopping online but many are not happy with the current service they receiveAs the rate of online shopping increases over the Christmas period, customer expectations rise with it and although many are prepared to pay for the convenience of home shopping (£3,632million is being spent per year on delivery charges*), many are not happy with the current service they receive, research from leading field service solutions provider Trimble has revealed. The study which surveyed 1,000 British adults revealed that consumers are prepared to pay to get

New Trucking Technology Research Shows Significant Fuel & Carbon Savings Available Today

“Currently available trucking technologies, which improve efficiency, could earn fuel savings of $26,400 per truck with a payback time of less than 18 months. These efficiency gains could also mitigate 624M tons of CO2 by 2020 in the U.S. alone, if applied to just class 8 trucks,” Hilary McMahon, Director of Research, Carbon War RoomA new research report published by Carbon War Room and Trimble, “Road Transport: Unlocking Fuel-Saving Technologies in Trucking and Fleets” released today (November 27 2012) finds that significant savings, both in fuel costs and greenhouse gas emissions (GHGs),

Rising accidents demonstrate room for improvement in driver safety

-          Department for Transport (DfT) record 148,100 reported injury accidents for year ending June 2012[1]  -          Among some of Britain’s largest fleets, over a third of their fleet vehicles are involved in collisions[2]  -          Trimble ‘Road Ahead’ report reveals 51% of businesses with fleets and mobile field forces consider the technology they  use to manage safety on the road is in need of updating[3] 

Trimble Takes Driver Safety to the Next Level

Trimble announced that it has released new enhancements to the Trimble GeoManager Driver Safety solution, allowing field service organisations to more easily manage and communicate behaviours that influence driver and vehicle safety. The latest enhancements include new report formats, an improved executive dashboard and driver scorecards, and real-time delivery of idling and speeding alerts, all increasing visibility into risky driving behaviour. With the ability to inform multiple stakeholders within a business from human resources to the board of directors, Driver Safety allows both

Trimble Shortlisted for Prestigious Green Award

Trimble is delighted to announce that it has been shortlisted in the ‘Industry Supplier of the Year’ category for the Energy Saving Trust Fleet Hero Awards 2012. The prestigious awards aim to celebrate public and private organisations that are successfully reducing fuel bills and lowering carbon footprints through better transport policies and improved fleet efficiency. The awards also recognise companies that supply cost and fuel saving products or services to fleets. “Trimble solutions have helped our fleet and field service customers achieve fantastic results, enabling reduced

Field Service Employees determine customer satisfaction, reveals Trimble study in light of National Customer Service Week

As National Customer Service Week (1-7 Oct) sets out to raise the profile of customer service, Trimble’s ‘Road Ahead’ report reveals the strategic importance of field service delivery as a driver of customer satisfaction and brand reputation· 90 per cent of companies surveyed see field-based staff as the face of the company · 68 per cent consider customer satisfaction a top priority · 61 per cent of managers plan to expand field service teams This week, National Customer Service Week grasps its opportune moment to take stock about how well and how consistently organistions are

Field Service Employees: the New Customer Frontline

Trimble ‘Road Ahead’ report reveals strategic importance of field service delivery as a driver of customer satisfaction and brand reputation· 90 per cent of companies surveyed see field-based staff as the face of the company · 68 per cent consider customer satisfaction a top priority · 61 per cent of managers plan to expand field service teams Businesses are investing further in customer service teams to meet the growing expectations of customers on the doorstep, a new industry report from leading fleet and field service management solutions provider Trimble reveals. ‘The Road

Trimble announces availability of industry report exploring the road ahead for service-led businesses

Last month, Trimble announced details of its forthcoming industry report and we are delighted to announce that the full version has been published today. Entitled, ‘The Road Ahead – The Future of Field Service Delivery’, the report investigates what the top priorities for service-led businesses are and provides some valuable perspectives into how the future may look for businesses running fleet and mobile workforce operations today. As the number of customer touch-points increases for every brand, services in the field are rapidly becoming the new frontline in the battle for competitive

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