OpenQuestion Targets Mitigating Customers Irritations, Confronting the $934 Million Annual Expense of Call Abandonment and Misrouting in U.S. Contact Centers
There's a universal experience most customers can relate to - the maddeningly circular phone call with an automated service, the failed attempts to connect with the correct department, or even the decision to give up and disconnect the call out of sheer exasperation. As per a recent joint study by Teneo.ai and ContactBabel , these widespread customer hurdles culminate in abandoned and misrouted calls, which come with an astounding annual cost of $934 million for