Alfa Laval takes its service offer to the next level through remote service guidance
Alfa Laval – a world leader in heat transfer, centrifugal separation and fluid handling – deploys a remote service guidance tool to ensure first-class customer service, even in times of social distancing and travel restrictions. With “IFS Remote Assistance” Alfa Laval can respond promptly to service needs, perform virtual trouble shooting and remotely guide the customers through the different service steps – securing continued uptime.Effects of the COVID-19 pandemic – travel restrictions, lockdowns and social distancing – have made service execution on site more challenging. For that