UCaaS for SMEs: Best Practice Examples, But Alternatives Should Be Considered
IT Connection Blog by Gary BartonSummary Bullets: · Major competitors should be able to offer unified communications-as-a-service (UCaaS) · Providers should work with customers/channels to create longer-term contracts that provide revenue stability with keener pricing as a reward for commitment UCaaS is a much-hyped proposition/delivery model at the moment. The term is usually used to group together hosted IP voice alongside features such as instant messaging, audio/Web/video conferencing, email, fixed/mobile convergence (FMC) services such as single number dialling and