Ericsson introduces customer experience management for multi-play networks
· Ericsson Expert Analytics Release 16.1 provides a single platform for managing end-to-end customer experiences across services · Delivers actionable insights for increasing customer satisfaction with 360-degree view · Latest use cases span fixed-line and multi-play networks Ericsson (NASDAQ:ERIC) today announced Ericsson Expert Analytics Release 16.1, which extends its market-leading, award-winning Customer Experience Management (CEM) solution to multi-play networks. The new release gives operators a holistic, 360-degree view of multi-play and fixed-line customer experience. The