ITIL lays the foundation for growth at iCore
From support to service center and our new cloud services, iCore’s growth requires more structure and process thinking. That is why we have decided to adopt the ITIL practice in all these areas. “With ITIL we can respond quickly and create more value for our customers. We are less dependent on individual competences and can deliver solutions that are optimized to the customer’s needs”, says Karin Bui Källkvist, manager at iCore Service Center. During 2019, the iCore support center was developed into a fully-fledged service center, which gave our customers access to both