Why customer experience should be your main priority 2019
How do you get your customers to stay? By giving them a seamless, unforgettable experience across all channels.Think that customer experience isn’t important? Probably not. But this year, it will become even more significant to brands who want to stay at the forefront. According to research and consulting firm Frost & Sullivan, customer experience will overtake price and product quality as the key differentiator for brands in 2019. Less product, more experience The report notes that customers today are looking for fast, effective and customized interactions. They’re busy and