Mapping competence – the key to global excellence in safety service
March 2, 2016: Wilhelmsen Ships Service (WSS) is on a mission to map the competence of its global network of safety service technicians. By doing so, Dag Rune Rensmoen says the firm can ensure customers receive standards of excellence they can count on - every time, everywhere, on every job.
Dag Rune Rensmoen knows his safety service technicians better than they know themselves. Despite their number, some 250 men and women, geographical spread (scattered across 60 service stations in 39 different countries) and range of individual skillsets, Rensmoen has them ‘mapped’.
This, he says,