Opotti, based on artificial intelligence, is now answering banking customers’ questions online – OP is recruiting dozens of artificial intelligence and data experts
The chatbot Opotti has been serving OP’s banking customers since June. Artificial intelligence (AI) trainers are continuously training Opotti to be a better customer servant. OP is investing in AI by recruiting over 50 new financial sector experts.Opotti is answering banking customers’ questions at op.fi on weekdays, 8–22. At the end of the year, the aim is that Opotti will handle half of the questions asked from it without any human assistance. – Last autumn, we trained some 20 AI trainers that are further developing Opotti. In insurance transactions, our chatbot Viljo is already